Difference between IN & SR

2. Knowledge if ITSM tool, If used name of tool

3. SLA = Service level agreement

4. Difference between MAC Address & IP Address. What is the user of MAC address

5. IP Address classes and user of IP address class

6. Difference between Desktop & Laptop

7. Difference between SSD & SATA, Which is better and what technology is used

8. Difference between HUB & Switch, Which is better and Why

9. Windows 10 version details and what is difference between versions

10. How much of free space is required in system to run smoothly

11. Knowledge windows patching, AV, DLP & Disk Encryption tool (Basic knowledge of DLP & Disk encryption tool)

12. Difference between MBR & GPT

13. Difference between OST & PST, Command to repair PST file, Maximum recommended Size of PST File by Microsoft

14. What is SMPS, Use, Input Voltage, Output voltage

15. Troubleshooting steps for System performance issue

16. What is DHCP, DNS – Basic definition, use and technology used. – Not Deep knowledge required

17. Troubleshooting of network printer, Install of Network printer

18. Router – Definition, Use, if configuration done what H/W is required to configure – Basic Only, if Having knowledge will be an added advantage

19. If we have make network of 10 computer & 1 network printer – Hardware required and how to create

20. Steps to troubleshoot system – System with No display

Attend to user calls on desktop Hardware/OS and standard Office applications.

•     Troubleshoot and resolve calls related to desktop hardware, printers.

•     Troubleshoot Network connectivity (Intranet) issues.

•     Installation of desktop OS and hardware peripherals like printers, scanners, etc

•     Operating Systems re-installation, upgrade and patch update for desktops

•     Standard Software installations such as MS-Office, Acrobat Reader, mail client etc.  

•     Desktop IMACs o Installation of latest anti-virus agents on desktops.

•     Removal of Virus in case of virus attack using tools provided by Principals/Customers.

•     Configuration of Print devices (network and local) on desktops

•     Desktop Configuration - Network, mail client, internet etc.

•     Registering and updating the anti-virus tool on the server periodically as per Customer’s  

•     Monitoring Antivirus Console and act on the exceptions.

•     Configure & attend all mail client related issues.

•     Report issues/tickets which are going beyond the service levels

•     Report issues pertaining to vendor’s non-performance or delays

•     Report issues pertaining to user’s non-availability or non-cooperation

•     Report customer complaints to the appropriate management staff for further action

•     Track all the issues and send status updates on the progress

•     Attend all VIP Users calls adhering to the customer set process & polices.

•     Coordinate with internal team for closure of escalated calls. 

• Coordinate with Asset Management team for all the task assigned for

15-20K CTC

Minimum 1 year experience

30 days notice