Looking for Desktop Engineers for Rajkot and Hyderabad

CTC- 20000/ + 500/ food allowance + Petrol allowance as per KM

Immediate or 7 days Notice

Driving License is compulsory ( Its not a field work, but resource needs to report at client site once or twice in a month }

Desktop JD Below :

·        Attend to user calls on desktop Hardware/OS and standard Office applications.

·        Troubleshoot and resolve calls related to desktop hardware, printers.

·        Troubleshoot Network connectivity (Intranet) issues.

·        Installation of desktop OS and hardware peripherals like printers, scanners, etc

·        Operating Systems re-installation, upgrade and patch update for desktops

·        Standard Software installations such as MS-Office, Acrobat Reader, mail client etc. 

·        Desktop IMACs o Installation of latest anti-virus agents on desktops.

·        Removal of Virus in case of virus attack using tools provided by Principals/Customers.

·        Configuration of Print devices (network and local) on desktops

·        Desktop Configuration - Network, mail client, internet etc.

·        Registering and updating the anti-virus tool on the server periodically as per Customer’s 

·        Monitoring Antivirus Console and act on the exceptions.

·        Configure & attend all mail client related issues.

·        Report issues/tickets which are going beyond the service levels

·        Report issues pertaining to vendor’s non-performance or delays

·        Report issues pertaining to user’s non-availability or non-cooperation

·        Report customer complaints to the appropriate management staff for further

action

·        Track all the issues and send status updates on the progress

·        Attend all VIP Users calls adhering to the customer set process & polices.

·        Coordinate with internal team for closure of escalated calls.

• Coordinate with Asset Management team for all the task assigned for