Desktop Support Engineer L2

CTC- 23K

Location- Mundra Kutch Gujarat

Client- Will discuss

1-2 years experience minimum

Candidate must have strong command on below JD:-

Difference between IN & SR

2. Knowledge if ITSM tool, If used name of tool

3. SLA = Service level agreement

4. Difference between MAC Address & IP Address. What is the user of MAC address

5. IP Address classes and user of IP address class

6. Difference between Desktop & Laptop

7. Difference between SSD & SATA, Which is better and what technology is used

8. Difference between HUB & Switch, Which is better and Why

9. Windows 10 version details and what is difference between versions

10. How much of free space is required in system to run smoothly

11. Knowledge windows patching, AV, DLP & Disk Encryption tool (Basic knowledge of DLP & Disk encryption tool)

12. Difference between MBR & GPT

13. Difference between OST & PST, Command to repair PST file, Maximum recommended Size of PST File by Microsoft

14. What is SMPS, Use, Input Voltage, Output voltage

15. Troubleshooting steps for System performance issue

16. What is DHCP, DNS – Basic definition, use and technology used. – Not Deep knowledge required

17. Troubleshooting of network printer, Install of Network printer

18. Router – Definition, Use, if configuration done what H/W is required to configure – Basic Only, if Having knowledge will be an added advantage

19. If we have make network of 10 computer & 1 network printer – Hardware required and how to create

20. Steps to troubleshoot system – System with No display

gaurav.sharma1@outworx.com

7060774661