Client - Wipro

Account Name – Glenmark

Skill-DL2

Location-GOA

Experience -Minimum 4 years

• Glenmark Pharmaceuticals Limited , Plot No. S-7, Colvale, Industrial Estate Colvale., Bardez 403513

Attend to user calls on desktop Hardware/OS and standard Office applications.

•     Troubleshoot and resolve calls related to desktop hardware, printers.

•     Troubleshoot Network connectivity (Intranet) issues.

•     Installation of desktop OS and hardware peripherals like printers, scanners, etc

•     Operating Systems re-installation, upgrade and patch update for desktops

•     Standard Software installations such as MS-Office, Acrobat Reader, mail client etc.  

•     Desktop IMACs o Installation of latest anti-virus agents on desktops.

•     Removal of Virus in case of virus attack using tools provided by Principals/Customers.

•     Configuration of Print devices (network and local) on desktops

•     Desktop Configuration - Network, mail client, internet etc.

•     Registering and updating the anti-virus tool on the server periodically as per Customer’s  

•     Monitoring Antivirus Console and act on the exceptions.

•     Configure & attend all mail client related issues.

•     Report issues/tickets which are going beyond the service levels

•     Report issues pertaining to vendor’s non-performance or delays

•     Report issues pertaining to user’s non-availability or non-cooperation

•     Report customer complaints to the appropriate management staff for further action

•     Track all the issues and send status updates on the progress

•     Attend all VIP Users calls adhering to the customer set process & polices.

•     Coordinate with internal team for closure of escalated calls. 

• Coordinate with Asset Management team for all the task assigned for