Designation: - Tech Support

Salary Range-Negotiable as per the Experience

Experience-3+ Years

Job Description: -

-Experience as a Customer Support Specialist

-Familiarity with our industry is a plus

-Understanding of how CRM systems work

-Excellent communication and problem-solving skills

-Multi-tasking abilities

-Patience when handling tough cases

-Research and identify solutions to software and hardware issues

-Ask customers targeted questions to quickly understand the root of the problem

-Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

-Properly escalate unresolved issues to appropriate internal teams (e. g. software developers)

-Provide prompt and accurate feedback to customers

-Refer to internal database or external resources to provide accurate tech solutions

-Ensure all issues are properly logged

-Prioritize and manage several open issues at one time

-Prepare accurate and timely reports

-Document technical knowledge in the form of notes and manuals

Kindly share us your updated resume ASAP.

Thanks & Regards

Reenu Tiwari

E-mail: jobs@osmgmtservices.com

Contact-+91-7065044020/22

Landline-0120-4968379

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M/S OS Mgmt Consulting Services