The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Process requests in SFDC that caters to partner requirements/concerns with highest quality maintaining the SLA’s
• Handling priorities /escalations without dependency 
• Work cross-functionally with other teams for resolving issues
• Involve in simple & medium transactional processing activities
• Act as the Subject Matter Expert (SME) /Be a POC for all critical decision making on Partner support processes /implementation of new processes/changes to the existing processes/M&A's 
• Participate actively /drive steady improvements and automation of current processes/systems/procedures with a focus to drive operational efficiencies
• Must be ready to take calls / support chats to provide quality resolutions to our customers/partners
• Handle end-to-end case management/P0 management /identify potential escalations & address it on timely manner 
• Willingness to support PST hours on a rotational basis (10PM-7AM) IST
• Proactive measures to avoid escalations
• Create and participate in creating documentation
• Perform other ad hoc tasks as per business requirements and managements request

Skillset required to perform the activity

• Customer service experience
• Excellent communication skills (verbal and written)
• Familiar with Salesforce
• Prioritization skills
• Analytical skills

Location – Bangalore, JP nagar 

Experience – 6+years

Shift : rotational night shift in PST hrs.