Team Leader



Junior (1 to 3 years)
3L - 4L (Per Year)
Posted on Dec 16 2022

About the Job


Microsoft Excel
Team Leadership

 Assist in formulation of Targets for the team and evaluate performance.

 Lead the Telemarketing team to achieve business objectives according to specified target.

 Monitor Day to Day operations and ensure high priority customer grievance is addressed on priority.

 Anticipate escalation and take over calls when needed and ensure walk in member issues are addressed by the


 Monitor calls and provide real time feedback

 Ensure the customer feedback are logged into the issue log and ensure appropriate resolution from the member

experience team as per the SLA

 Prepare Daily / monthly results and performance reports

 Conduct monthly 1-1 session with the team and provide refresher training

 Conduct product training to the team as per the new update.


  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities

Requirements and skills

  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Degree in Management or training in team leading is a plus

About the company

Oraiyan Groups is a Real Estate Firm that deals with 100% Genuine & Legally verified Villa Plot's, Apartment Flats & Villa's in & around Bangalore. Oraiyan groups is widely renowned as a market leader in Plotted Development. Well-known for Trust and Quality. With more than a year of experience in delivering Premium Quality Plots, Oraiyan groups gives you more than a piece of ...Show More


Real Estate

Company Size

51-200 Employees



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