Telemarketing Executive Responsibilities:

• Creating achievable sales goals that grow progressively larger over time.
• Informing staff of individual and overall sales targets to promote accountability within the team.
• Assigning shifts in accordance with the target market's availability.
• Updating customers' details on our database, and then sharing this information with staff.
• Tending to highly technical or serious questions and complaints.
• Training new hires and monitoring current staff to ensure consistency in performance.
• Freeing the workplace from noise and other interruptions that could distract staff and clients.
• Performing regular checks on telephone connections to ensure that these work perfectly.
• Reporting on salient achievements and impediments.

Telemarketing Executive Requirements:

• High school diploma or equivalent.
• Completion of a marketing-related training program is ideal.
• Experience as a telemarketing executive within the industry.
• Considerable experience as a telemarketer prior to your promotion.
• Knowledge of all pertinent consumer rights and responsibilities.
• Excellent communication, both written and verbal.
• Ability to conceptualize, communicate, and fulfill visions.
• Top-notch leadership, mentorship, and capacity development abilities.
• Capacity to remain respectful, particularly when speaking to disgruntled customers.