Exp: 0-3 years; Requirement Details. Job Description The Desktop Support Specialist images, installs, configures, supports, monitors, tests, and troubleshoots hardware and software problems pertaining to windows and Mac based systems. The position recommends and schedules repairs and provide end users support for all LAN- based applications. He/she installs and configures workstations/laptops and has knowledge of commonly-used concepts, practices, and procedures. Essential Functions Provides World Class Customer Service to internal and external customers Provides 24x7 production support to the enterprise Key Skills Desktop support Qualification(s).