Company Overview

Online Instruments (India) Pvt. Ltd., established in 1994, is a leading systems integrator and AV solutions provider with a global presence. Known for outstanding technical expertise and product solutions, Online Instruments (India) Pvt. Ltd. specializes in innovative AV system integrations for various industries. Headquartered in Bangalore, Karnataka, the company has a strong team of professionals focused on delivering world-class solutions across diverse sectors.

Job Overview

The Service Coordinator role is a full-time, mid-level position located in Bangalore, encompassing both Bangalore Urban and Rural areas. The individual will be responsible for coordinating service operations, ensuring efficient workflow, and meeting customer expectations. As a key player, the coordinator will handle various aspects of service management to support our AV integration services.

Qualifications and Skills

• Proficiency in Customer Relationship Management software to maintain and enhance client relationships effectively.
• Competent in using scheduling tools to manage and optimize service appointments and resource allocation.
• Expertise in Microsoft Office Suite for creating reports, managing databases, and facilitating communication.
• Familiarity with Enterprise Resource Planning systems for efficient management of company resources and processes.
• Strong communication skills to effectively liaise with clients, team members, and other stakeholders.
• Proficiency in data analysis tools for evaluating service metrics and improving operational efficiency.
• Exceptional problem-solving skills to address and resolve service-related issues promptly.
• Experience in service coordination with a focus on optimizing customer satisfaction and service delivery excellence.

Roles and Responsibilities

• Coordinate service-related activities to ensure effective and efficient operations within the service department.
• Interact with clients to understand service requirements and provide appropriate solutions or escalate issues as needed.
• Manage scheduling of service appointments and ensure resource availability for timely service delivery.
• Collaborate with technical teams to facilitate resolution of service tickets and follow up on open issues.
• Utilize CRM software to update and manage client information and service records accurately.
• Analyze service performance data to identify trends, issues, and areas for improvement.
• Assist in the development and implementation of service policies and procedures to enhance client satisfaction.
• Prepare reports and documentation related to service operations, ensuring accuracy and timeliness.