Duties and Responsibilities:

·        Patient counselling - Ensure business continuity by interacting with the patient and internal stakeholder’s and provide smooth clinical services.

·        Patient Prognosis - Ensure that the nurses and understands the patients’ health condition and provide care plan in consultation with the MO, assessment team and close loop the communicating on a daily basis as per the TAT.

·        Scheduling and Rostering & Leave planning – Ensure that the scheduling and rostering is done based on the service order extension and manage the leave plan efficiently on a monthly basis.

·        NM on Call – Sharing responsibilities of ‘NM on call’ during their absence.

·        People Management - Handholding employees for new cases and new locations and ensure that the team performs in a manner that is profitable for the organization by adding value to the employee.

·        Absenteeism Management - To ensure that absenteeism is reduced by engaging with the employees and counselling them by providing on the job training focusing to build the skill gap. Counsel them when required.

·        Engagement – Meeting the employees outside the office premises in an informal set up.

·        Training – To induct the trainees for a duration of 8 hours during their training period & assess the trainees post training session.

·        Employee Safety & Welfare - Ensure that the employee is taken care during while on duty.

·        On boarding a Patient - Once a Sales Lead is converted, the NM has to on board the case. This will include doing the Environmental Assessment in case the service is at the Home of the patient and do a detailed Nursing Assessment to formulate a Nursing Care Plan.

·        Patient Visit -

o  Make regular visits on agreed frequency to the patient who are receiving supportive nursing care from One Life at the Hospitals in order to check for the satisfaction of the services provided.

o  In case the field staff is unable to perform a particular nursing procedure and there is a need for a Senior Nursing professional to visit to carry out the same, the NM should visit the patient and do the needful.

·        Patient Assessment - Ensure completion of Physical Examination of the patients, assess Intake and Output charts that are monitored by the staff.

·        Documentation & Reporting - Checking the Nursing documentations which are filled by staff at patient side and submission of the same to the MRD, recording & updating complete Patient and Staff data in master Google Sheet (Weekly NM Visit form)

·        Patient Relationship Management - Receiving feedback from patients, attenders and close looping with the concerned departments like Operations, Sales, and Training & Quality in the prescribed format in a factual & unbiased manner.

·        Employee Relationship Management- Bed side teaching, suggesting re-training for staffs – Skill Enrichment as when and required. Addressing to concerns of staff and monitor staff grooming at patient side.

·        Equipment Checking – Examining repairs and replacing kitbags periodically.

·        Interaction with MO - Updating the patient status to the Patients’ Primary Consultant, internal MO's and escalation of clinical issues to the MO on call.

·        Kit Bag - The Individual will also be a custodian of the Kit Bags meant for delivery of Nursing Care.

Medications & Nursing - Assessing medication and reporting errors, carrying out IV cannulation and other minor nursing procedures as and when required