Job description

Interaction with Corporate Clients for their air travel requirement.

Reservation & Ticketing on CRS ( Amadeus /Galileo ), Online Portal for Domestic/International air travel

Itinerary & fare construction.

Re-issuing tickets towards date change penalties, upgrades & re-routings involved.

Refund processing of tickets cancelled

Solving Escalations at the first end.

Coordinating with airlines regarding reservation issues.

Handling Visa requests.

Handling Foreign exchange and travel insurance.

Handling web check in and seat allocation.

Competencies:

Well versed with International /Domestic routing and ticketing

Must have knowledge of Amadeus/Galileo

Pleasing personality

Excellent interpersonal and customer service skills

Customer facing skills. Be able to provide excellent customer service both in person and by phone/email

Team Player

Negotiation skills

Good selling & communication skills