Customer Support Executive

13

Applications

Mumbai
Full-Time
Junior: 1 to 3 years
20K - 25K (Per Month)
Posted on Oct 04 2023

About the Job

Skills

Communication
Client Relations
Customer Relationship Management (CRM)
Customer Service
Interpersonal Communication
Master Data Management

Job description

Roles and Responsibilities:

1. Responding to User Inquiries: Addressing queries, concerns, and technical issues from students, parents, or educators via various communication channels such as email, chat, or phone.

2. Product Knowledge: Gaining expertise in the company's educational products and services to provide accurate information and guidance to users.

3. Problem Solving: Resolving user issues efficiently and effectively, often involving troubleshooting technical problems or offering alternative solutions.

4. User Assistance: Assisting users in navigating the platform, setting up accounts, and using features to enhance their learning experience.

5. Feedback Collection: Gathering user feedback and suggestions to help improve the edtech platform and its offerings.

6. Documentation: Creating and maintaining knowledge base articles, FAQs, and tutorials to assist users in finding answers independently.



Qualifications & requirements

1. Those who are open to work from office

2. Must have 1-3 years of experience in customer support 3. Must be a graduate from management or relative field 4. Exceptional communication skills

5. Empathetic and team player


Salary- 20-25K in hand

Can join immediately

About the company

As E-learning has been gaining popularity through out the years because of the ease of the internet, Online live learning brings you the technology that imparts knowledge to the students living in any part of the country and have access to courses created by highly qualified experts of the industry. Visit our website to Learn more.

Industry

E-Learning Providers

Company Size

201-500 Employees

Headquarter

Mumbai

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