About the Job

Skills

Job description

Roles and Responsibilities:

1. Responding to User Inquiries: Addressing queries, concerns, and technical issues from students, parents, or educators via various communication channels such as email, chat, or phone.

2. Product Knowledge: Gaining expertise in the company's educational products and services to provide accurate information and guidance to users.

3. Problem Solving: Resolving user issues efficiently and effectively, often involving troubleshooting technical problems or offering alternative solutions.

4. User Assistance: Assisting users in navigating the platform, setting up accounts, and using features to enhance their learning experience.

5. Feedback Collection: Gathering user feedback and suggestions to help improve the edtech platform and its offerings.

6. Documentation: Creating and maintaining knowledge base articles, FAQs, and tutorials to assist users in finding answers independently.

Qualifications & requirements

1. Those who are open to work from office

2. Must have 1-3 years of experience in customer support 3. Must be a graduate from management or relative field 4. Exceptional communication skills

5. Empathetic and team player

Salary- 20-25K in hand

Can join immediately