Urgently looking For a Quality Analyst

4

Applications

banglore
Full-Time
Junior (1 to 3 years)
6L - 6L (Per Year)
Posted on Jul 27 2022

About the Job

Skills

Job description

We are looking for exceptional candidates with passion & commitment to join our team.


The ideal candidate will be a confident individual to demonstrate strong attention to detail and have analytical and problem solving abilities.


Responsibilities:


  • Develop, create and implement quality processes and procedures as well as providing recommendations for enhancing the quality program as needed.
  • Audit Inbound/Outbound calls, Ticket responses, Chat responses and provide accurate feedback on areas of improvement.
  • Conduct refresher training, educate and mentor team members on quality trends.
  • Root cause analysis as per requirement and Handle calibration sessions.
  • Reviewing, updating and version controlling on SOP through TNI.
  • Work closely with the operations functions to achieve organizational goals.
  • Collaborate with internal teams to identify and implement workflow gaps and areas for process improvement opportunities.
  • Provides mentoring, training and assistance to new and existing team members.
  • Compiles, analyzes and reports volumes and productivity to the management.
  • Contribute to continuous improvement activity within your team.


Requirements:


  • Effective communication, Interpersonal skills, confident speaking skills and ability to deal with diverse groups of people.
  • Must be able to effectively communicate and deal with stakeholders.
  • Must demonstrate the ability to work independently & drive business objectives in a rapidly changing environment.
  • Comfortable with multitask, prioritization and time management.
  • Must have strong customer service aptitude with the ability to resolve problems and escalated issues.


Qualifications/Eligibility:


  • A minimum of 1 year previous experience as a Process Quality Analyst or related position in financial services or loan operations.
  • Organizational agility ability to flex and adjust to meet changing business needs (variable shift patterns, timelines etc.)
  • Loan operations experience preferred with knowledge of industry and regulatory requirements.
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).


RoleQuality Analyst

Industry TypeRecruitment / Staffing

Functional AreaQuality Assurance

Employment TypeFull Time, Permanent

Role CategoryBusiness Process Quality


Education

UG :Any Graduate

About the company

The Indian Army is the largest organisation in India with 14 Lakh personnel. Pan-India, its HR processes – hiring, on- boarding, training, promotions, hi-potential identification and development & succession planning – work seamlessly and efficiently, thereby making it the high-performing organisation that Indian society respects and admires. 29% of American management research, thought and pra ...Show More

Industry

Recruitment / Staffing

Company Size

11-50 Employees

Headquarter

banglore

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