Guest Relationship Executive



Chennai, India
Junior: 1 to 3 years
120,000 - 300,000 (Per Year)
Posted on September 13 2023

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About the Job


Client Relations
Inventory Management
Customer Service
Cash Handling
Sales Management

Company Overview

MASTI HEALTH AND BEAUTY PRIVATE LIMITED is the parent company of Ode Spa, India's leading and only spa chain. With a presence in 15 cities, Ode Spa operates in major Airports, Five Star Hotels, high-rise Malls, and upscale locations. With a dedicated staff of over 500+ and serving over 1500 customers every day, Ode Spa is at the forefront of the Indian wellness industry.

Job Overview

We are seeking a Guest Relationship Executive to join our team at MASTI HEALTH AND BEAUTY PRIVATE LIMITED. As a Guest Relationship Executive, you will be responsible for ensuring the highest level of customer satisfaction and providing exceptional guest experiences. This is a full-time position based in Chennai, Tamil Nadu, India, with an employment type of 'Full-Time'. The ideal candidate for this role would have 1 to 3 years of experience in a similar position.

Qualifications and Skills

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong customer service and problem-solving abilities.
  • Ability to work well in a team and independently.
  • Attention to detail and ability to multitask.
  • Knowledge of spa services and products is a plus.
  • Proficiency in MS Office and basic computer skills.

Roles and Responsibilities

  • Welcome and greet guests in a warm and friendly manner.
  • Provide personalized services to guests and ensure their needs are met.
  • Handle guest inquiries, requests, and complaints in a professional and timely manner.
  • Maintain a clean and organized workspace to create a welcoming environment for guests.
  • Promote and upsell spa services, products, and memberships to guests.
  • Handle cash and credit card transactions accurately and efficiently.
  • Ensure compliance with company policies and procedures.
  • Collaborate with other team members to ensure smooth operations and excellent customer service.

About the company

Ode Spa, India’s leading and only spa chain is operating across 15 cities and in major Airports, Five Star Hotels, high-rise Malls and upscale locations. Expanding by leaps and bounds with a staff of over 500+ and catering to over 1500 customers every single day in several world class spas, Ode is well poised to take the Indian wellness industry by a storm. For more info, visit us at www.od ...Show More


Health, Wellness & Fitnes...

Company Size

201-500 Employees


HYDERABAD, Telangana

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