Customer Service Representative

4

Applications

Mohali
Full-Time
Junior: 1 to 3 years
12K - 22K (Per Month)
Posted on Dec 26 2023

About the Job

Skills

Chat
Working Experience
Communication
Phone Etiquette
Skilled Multi-tasker
Etiquette
Data Entry
Interpersonal Skills

Company Overview


Trending Youth Technologies PVT LTD is one of India's trusted and best online shopping sites. We offer a wide range of products including electronics, baby care, home & supplies, and more. With a team of 11-50 employees, we are committed to delivering an excellent online shopping experience to our customers.


Job Overview


We are seeking a skilled and customer-oriented Customer Service Representative to join our team at Trending Youth Technologies PVT LTD. As a Customer Service Representative, you will be responsible for providing exceptional service to our valued customers. This is a full-time position based in Mohali, Punjab, India, and requires a junior candidate with 1 to 3 years of experience in customer service.


Qualifications and Skills


  • 1 to 3 years of experience in customer service
  • Excellent communication skills, both written and verbal
  • Proficient in using chat and phone communication channels
  • Strong interpersonal skills to build customer relationships
  • Ability to handle challenging customer situations with empathy and professionalism
  • Skilled in multitasking and managing time effectively
  • Attention to detail and accuracy in data entry tasks
  • Knowledge of basic computer applications and MS Office
  • Ability to work in a fast-paced environment
  • Positive and friendly attitude towards customers


Roles and Responsibilities


  • Handle incoming customer inquiries via chat and phone, providing accurate and timely responses
  • Assist customers in navigating the website, placing orders, and resolving any issues or concerns they may have
  • Maintain knowledge of products, promotions, and policies to effectively assist customers and provide product recommendations
  • Process returns, refunds, and exchanges in accordance with company guidelines
  • Perform data entry tasks to update customer information and order details
  • Collaborate with cross-functional teams to ensure a seamless customer experience
  • Address customer complaints and escalate issues to the appropriate department when necessary
  • Demonstrate excellent phone etiquette and communication skills to build rapport with customers
  • Multitask effectively to handle multiple customer inquiries and resolve them promptly
  • Ensure customer satisfaction by exceeding their expectations and going the extra mile





About the company

Indias one of the trusted best online shopping site. Buy Electronics, Baby care, home & supplies, and More.

Industry

Ecommerce

Company Size

11-50 Employees

Headquarter

Mohalin

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