About the Job

Skills

Company Overview

Trending Youth Technologies PVT LTD is one of India's most trusted and best online shopping sites. We offer a wide range of products including electronics, baby care, home supplies, and more. With our commitment to quality and customer satisfaction, we have gained a strong reputation in the Ecommerce industry. With 11-50 employees, we are growing rapidly and continue to expand our operations.

Job Overview

We are looking for a Customer Service Executive to join our team at Trending Youth Technologies PVT LTD. As a Customer Service Executive, you will be responsible for providing excellent customer support and resolving customer inquiries or issues. This is a full-time position with a Junior level requirement, 1 to 3 years of experience, and the job location is Mohali, Punjab, India.

Qualifications and Skills

• 1-3 years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to handle difficult or irate customers with professionalism.
• Strong problem-solving and decision-making skills.
• Good knowledge of customer service software, databases, and tools.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Attention to detail and accuracy in data entry and record-keeping.
• Positive attitude and willingness to learn.
• Ability to work well in a team.
• Must have basic Excel Knowledge.

Roles and Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer complaints or issues with patience and empathy.
• Provide information about our products and services to customers.
• Process orders, forms, applications, and requests from customers.
• Keep records of customer interactions, transactions, comments, and complaints.
• Follow up with customers to ensure their satisfaction and resolve any outstanding issues.
• Escalate complex or unresolved cases to the appropriate department or supervisor.
• Provide feedback and suggestions to improve customer service processes.
• Stay updated on product knowledge, company policies, and customer service guidelines..