Job Title: Automotive Operations Manager – Post Sales

Experience: 3-6 years

Type: Full-time | On-site

Industry: Automotive / Mobility / Used Vehicles

About Company:

Our client is a startup (backed by marquee Angels & VCs) uplifting the used two-wheeler market in India. With their full-stack model, they offer a seamless and trustworthy platform for buying and selling of used bikes.

About the Role:

We’re seeking a detail-oriented and analytical Automotive Operations Manager to oversee post-sales operations in a fast-paced automotive environment. This role is crucial in ensuring a seamless ownership transfer experience, managing external partners like RTO agents, challan vendors, banks, and ensuring operational excellence via data-driven decisions.

Key Responsibilities:

Post-Sales Operations Management:

• Own and streamline the post-sale journey including RC (Registration Certificate) transfers, insurance handling, hypothecation removal, and challan resolution.

Vendor & Stakeholder Management:

• Liaise with external vendors and partners such as RTO agents, banks, insurance companies, and challan clearance vendors. Ensure SLAs are met and issues are resolved on time.

Process Optimization:

• Identify bottlenecks in the post-sales process and design SOPs to improve TAT (Turnaround Time), customer satisfaction, and compliance.

Data & Dashboard Management:

• Create and manage dashboards to monitor KPIs related to post-sale workflows. Drive insights using Google Sheets, Excel (incl. Pivot Tables, VLOOKUP), and dashboards.

Documentation & Compliance:

• Ensure accurate record-keeping of all ownership transfer documentation and maintain compliance with regional RTO and banking guidelines.

Cross-functional Collaboration:

• Work closely with Sales, Finance, Legal, and Tech teams to ensure smooth handover of customer accounts post-sale.

Requirements:

• 3-6 years of experience in automotive operations, vehicle delivery management, or related functions.
• Proven track record in managing post-sale ops including RC transfer, challan clearance, and liaising with banks.
• Excellent command over MS Excel, Google Sheets, and dashboard tools; ability to analyze and present data meaningfully.
• Strong negotiation and stakeholder management skills.
• Ability to multitask, prioritize and work in a dynamic, high-growth environment.
• Understanding of automotive regulations, RTO compliance, and vehicle documentation preferred.

Preferred Skills:

• Experience in a used-car platform, auto fintech, or auto services startup.
• Knowledge of state-wise RTO processes and timelines.
• Familiarity with CRM tools or ticketing platforms for managing post-sale workflows.

Why Join Us:

• Work at the intersection of automotive and tech in a high-impact role.
• Be part of a passionate team redefining post-sales experience.
• Growth and learning in a fast-scaling startup ecosystem.