Company Overview Norona Tech LLP is an IT services company with a team of 51-200 employees. We specialize in providing innovative and efficient solutions to our clients. Our headquarters is located in Ernakulam, Kerala, India. Job Overview We are currently seeking a Counter Sales And Service Coordinator to join our team at Norona Tech LLP. This is a mid-level position with 4 to 6 years of experience. As a Counter Sales And Service Coordinator, you will be responsible for providing exceptional customer service, handling sales transactions, and coordinating service requests. This role is based in Kannur, Kerala, India and is a full-time position. Qualifications and Skills <ul><li>Bachelor's degree in Business or related field</li><li>2 to 6 years of experience in a similar role</li><li>Excellent customer service and interpersonal skills</li><li>Strong communication and problem-solving abilities</li><li>Ability to handle cash transactions accurately</li><li>Knowledge of sales techniques and strategies</li><li>Proficiency in using computer systems and software</li><li>Ability to work well in a team environment</li><li>Attention to detail and strong organizational skills</li></ul> Roles and Responsibilities <ul><li>Provide excellent customer service to all clients visiting the counter</li><li>Handle sales transactions, including cash, credit, and debit card payments</li><li>Coordinate service requests and ensure timely resolution</li><li>Maintain knowledge of products and services to effectively assist customers</li><li>Upsell products and services to increase sales revenue</li><li>Handle customer inquiries and complaints in a professional and timely manner</li><li>Maintain cleanliness and organization of the counter area</li><li>Collaborate with internal teams to address customer needs</li><li>Ensure compliance with company policies and procedures</li></ul>

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.&nbsp;&nbsp;Responsibilities<ul><li>Build relationships with prospective clients</li><li>Maintain consistent contact with existing clients</li><li>Manage sales pipeline</li><li>Analyze market and establish competitive advantages</li><li>Track metrics to ensure targets are hit</li></ul> Qualifications<ul><li>Bachelor's degree 3+ years in sales industry</li><li>Experience in full sales cycle including deal closing Demonstrated sales success</li><li>Strong negotiation skills</li><li>Strong communication and presentation skills</li><li>CRM experience is preferred</li></ul>

The ideal candidate will be the point of contact for colleagues and customers. This candidate will keep schedules, provide feedback, documentation and information in order to facilitate team activity. They will also work closely with sales teams to maximize performance.&nbsp;&nbsp;Responsibilities<ul><li>Coordinate sales teams</li><li>Assure quality of sales related equipment and update if necessary</li><li>Monitor team's progress, identify shortcomings, and propose improvements</li></ul> Qualifications<ul><li>Bachelor's degree or equivalent experience</li><li>4+ years' experience in sales related role</li><li>Well-organized with an aptitude in problem-solving</li><li>Strong verbal and written communication skills</li></ul>

The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining an extensive knowledge of current market conditions.&nbsp;&nbsp;Responsibilities<ul><li>Cultivate strong business relationships with key decision makers</li><li>Proactively identify new opportunities and deliver innovative solutions to customers</li><li>Develop market strategies by researching lists of high potential prospects</li></ul> Qualifications<ul><li>Bachelor's degree or equivalent experience in Business</li><li>3+ years' of sales or account management experience</li><li>Excellent written and verbal communication skills</li></ul>

1. Customer Service&nbsp;- Greet customers with warm smile always. - Listen to customers issue and receive the device in for service. - Ensure accurate record of customer data in the CRM. - Update the customer about the status of the service and price promptly without delay as per company standards. - Collect payment after service delivery. - Give receipt, visiting card to customers and branch contact. - Follow up service call and customer feedback via google reviews. IMP NOTE: Behaving rudely to customers is a ‘Zero Tolerance Level’ activity.&nbsp; 2. Upsell &amp; Cross-sell&nbsp;- Upsell compatible services to all walk-in customers. SSD upgradation, anti virus, internal dust cleaning, extended warranty, etc. as per company directions. - Cross-sell used laptops to walk-in customer and offer buy back of laptops. &nbsp;3. Reports to Head Office&nbsp;- Daily report, CRM, Daybook, branch tracker, etc to be maintained and updated as per HO requirements. Manage cash and accounts in Branch.&nbsp; 4. Manage Cash&nbsp;- Keep accurate records of payments received. - Deposit excess cash in the bank. - Pay out local expenses as per directions from HO and create vouchers.&nbsp;