Responsibility to staff and direct the team :

– overall responsibility for the development, performance and maintenance of the customer service activities of the organisation

– meet your targets and those of the team as a whole

– efficient running of the team

– contribute to training and development of the team

– achieve maximum profitability and growth in accordance with organisation plans

Day to day responsibilities for the team as agreed with Line Manager to include:

– direct and manage all the customer service activities

– direct, manage and monitor the overall performance of the customer services team

– utilise CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements

– reporting (content and format as agreed) on a monthly basis or as otherwise required

– He has to Assigned Technicians for the task required by the customers.