We are seeking an experienced Manager - Quality Control in brand jew manufacturing. The ideal candidate will have a strong technical background, people management skills, direct experience handling customer interactions. This role demands a thorough understanding of jew processes, quality control methodologies, and technical specifications.

Responsibilities

• Lead and manage the quality control department, ensuring all jewelry production meets the hig standards.

• Oversee customer interactions for the past 5 years, managing client expectations and addres quality concerns directly.

• Apply Quality Control (QC) tools to monitor and improve the production process.

• Ensure compliance with jewelry specifications, including the use of CAD models, CAM, and f view designs for accurate product realization.

• Supervise the entire jewelry manufacturing process, including setting tools, polishing, buffing, fil and other related activities.

• Identify and address rework and rejection areas in production and prepare Corrective and Preven Action (CAPA) plans.

• Train and mentor team members in QC tools and methodologies.

• Work collaboratively with production, design, and customer service teams to ensure all jew products meet design specifications and customer requirements.

Qualifications

• Engineering Graduate or equivalent qualifications in a related field.

• 5-10 years of experience in brand jewelry manufacturing, with a strong background in Quality Control

• Proven experience handling customer interactions in the last 5 years.

• Certification or training in Quality Control tools is preferred.

• Strong understanding of the mechanicals, CAD/CAM, and specifications of jewelry designs.

• Expertise in all jewelry production processes, including setting, polishing, filing, and tool usage.

• Excellent communication and people management skills.

Skills & Competencies:

• Proficient in CAD/CAM software and able to interpret technical design specifications.

• Strong problem-solving abilities with a focus on quality improvement and process optimization. • Able to lead and motivate teams effectively.

•Capable of preparing and implementing CAPA plans to minimize product rework and rejection.