Setup and maintenance of new or existing infrastructure of Microsoft Windows 2012, Windows 2016 and Windows 2019 Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server, print server, IIS Server • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements • Develop and maintain installation and configuration procedures • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary • Create, change, and delete user accounts per request. Periodic review of user access rights. • Provide Tier II (Level 2) /other support per request from various customers/internal teams. Investigate and troubleshoot issues. • Repair and recover from hardware or software failures. Coordinate and communicate with impacted stakeholders. • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. • Maintain operational, configuration, or other procedures • Perform periodic performance reporting to support capacity planning • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. • Maintain datacenter environmental and monitoring equipment • Perform Change Management as per the process • Antivirus management • Responsible for preparing RCA document for Severity 1 & Severity 2 calls