Servicenow Project Manager 39
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39
Applications
About the Job
Skills
MAIN DUTIES:
§ Core Project Management:
o Deliver an IT HAM project(s) for the client
o Understand the commercials, scope, activities, and deliverables for the current engagement
o Build and maintain the delivery plan ensuring scope, time, cost, resourcing and schedule are aligned with deliverables and outcomes
o Define and agree the scope of project delivery and securing its sign off by key stakeholders
o Implement project governance in line with the programme governance model, designing the project structure and key resource plan
o Develop and manage the end to end project delivery plan, including the proactive monitoring of progress to plan, and processes to secure inputs from workstream / senior leads
o Undertake day to day management of a transformation project including reporting, management of risks and issues, team and supplier management, managing, tracking and reporting of the project budget
o Prepare, manage and maintain the key project control documents for example:
Ø Project Brief
Ø Project Charter / Terms of Reference (ToR)
Ø Project Delivery Plan
Ø Project Financial Management Plan
Ø Stakeholder & Communication Plan
Ø Project Resource Plan
Ø RAID & Decision Log
Ø Change Control Log.
- Additional Project Activities:
- Maintain and run regular external delivery reviews with the customer sponsor
- Manage dependencies, risks and issues relating to delivery, escalating where required
- QA deliverables submitted by the delivery team for internal review prior to review with the agreed customer approvers
- Track timesheet and expense submissions, ensuring the delivery keeps to forecasted spend, driving efficiencies where possible
- Escalate issues early to Practice Lead and Delivery Management
- Ensure all created content from the engagement is stored in the Brillio Teams area assigned for the engagement
- Manage the capture and creation of content in the USX during and after the engagement (extract, anonymise and submit templates, deliverables, scripts, code, analysis worksheets etc., for IP creation)
- Manage conflicts and issues, managing expectations and ensuring early sight of potential issues to Delivery Management
- Manage stakeholders across the customer ensuring appropriate and regular communications and involvement
- Build and maintain a stakeholder map for the engagement and broader customer organisation
- Maintain active RAID logs for the engagement, managing risks and issues.
§ ESM Practice General Responsibilities:
o Identification of new business development within the client
o Stakeholder management/engagement throughout customer organisations
o Development and capture of new IP and updating the USX
o SME input and support for other projects as part of the Brillio “virtual team.”
§ Employee/Contractor Responsibilities:
o Complete all requested administrative tasks in timely and precise manner
o Comply with and support the compliance to the standards set forth in the employee handbook.
Key skills and experience
§ Behavioural Competencies:
o Strong relationship management skills and aptitude to multi-task and work well in a high stress environment, both within teams and independently
o Strong in code of business conduct and ethics, professional, punctual and sticking to timelines for work assigned or picked up
o Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
o Active listener, respects others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational)
o Experience and understanding performance and capacity requirements
o Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
o Drive and embody Brillio values and culture.
§ Knowledge in Planning & Delivery of IT / Business Change Projects:
o Experience in managing hybrid teams in delivering results on time and on budget
o Solid experience of dealing with stakeholders across multiple business units
o 4+ years’ experience in IT services, IT strategic projects or corporate transformation initiatives - IT related is required.
§ Project-Based Experience:
o Experience with IT HAM projects previously
o Good knowledge of ServiceNow and have worked on a ServiceNow engagement previously.
o Knowledge of HAM pro.
o Experience in picking up projects at all stages of the project lifecycle
o Experience in both Waterfall and Hybrid AGILE iterative / incremental delivery frameworks
o Demonstrate experience in multinational/multicultural projects
o Broad knowledge and experience in PMO: project planning, business planning, effective reporting and project controls, risks and issues management.
§ Skills & Abilities
o Analytical skills and capacity to synthesize information; spreadsheet & analytic skills
o Strong orientation to results, eager for achievement
o Strong interpersonal skills, self-motivation and coaching skills, cultural sensitivity
o Strong written verbal communication skills
o Management of time pressure priorities
o Excellent organisation and planning skills.
§ Other Skills:
o Certified in a project management qualification (e.g. Prince2, APM) to a Practitioner or Foundation level
o Previous technical architecture skills desirable but not mandatory
o Previous experience of running technology functions desirable but not mandatory
o Previous experience of running RFI/RFPs desirable but not mandatory
About the company
Industry
Human Resources
Company Size
11-50 Employees
Headquarter
Bangalore, Karnataka
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