Company Overview

NI CONSULTING SERVICES is a leading HR consultancy specializing in payroll processing services. With expertise in labor legislation and compliance, we ensure accurate and timely payroll processing for our clients. With a team of 11-50 employees, we offer individual customer-specific payroll processing services with 100% accuracy.

Job Overview

We are hiring a Customer Support Executive to join our team at NI CONSULTING SERVICES. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Chennai, Tamil Nadu, India. The ideal candidate should have 1 to 3 years of experience in customer support.

Qualifications and Skills

• 8th pass/ 10th pass / 12th pass/ any degree.
• ENGLISH Knowledge and Communication is Mandatory.
• MALAYALAM or HINDI Speaking Mandatory.
• Must have 1.5 to 2 years experience as a tele caller. Must attend all inbound calls, complete the students registration and confirm admission.
• Excellent problem-solving and decision-making abilities.
• Ability to multi-task, prioritize, and manage time effectively.
• Good knowledge of customer service principles and practices.
• Attention to detail and accuracy in record-keeping.
• Ability to work well in a team and collaborate with others.
• Proficient in using customer support software and tools.
• Flexible and adaptable to changing customer needs.

Roles and Responsibilities

•  Provide counselling to students for various in-house courses.
• Provide guidance and support to students through tele calling to all candidates enquired for admission.
• Generate leads or complete the students registration, depending on the goal of the MTI.
• Create and maintain follow-up in the MTI's software based on the tele calling conversation.
• Check-in with existing students.
• Branch out and find potential students through tele calling work.