Company Overview

Nexus Pro Services is a one-stop HR solution provider Company. We are growing rapidly and emerging as a leading choice for all HR requirements. Our focus is on maintaining utmost confidentiality for both our clients and candidates. With a team of 11-50 employees, Nexus Pro Services is committed to delivering high-quality services to our valued clients.

Job Overview

We are seeking a Customer Support - Telugu Profile to join one of our client company. As a Customer Support Executive, you will be responsible for handling customer inquiries, resolving issues, and providing excellent support in Telugu. This is a full-time position based in Gurgaon, Haryana, India. The ideal candidate should have 1 to 3 years of experience in customer support and possess strong communication and interpersonal skills.

Qualifications and Skills

• 1 to 3 years of experience in customer support
• Fluency in Telugu language (both verbal and written)
• Excellent communication and interpersonal skills
• Ability to empathize with customers and provide excellent customer service
• Strong problem-solving and decision-making abilities
• Target-oriented attitude and ability to work in a fast-paced environment
• Flexibility to work in night shifts and rotational shifts

Roles and Responsibilities

• Handle customer inquiries and provide solutions in a professional and timely manner
• Resolve customer issues and ensure customer satisfaction
• Communicate effectively with customers in Telugu, both verbal and written
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve customer support processes
• Stay up-to-date with product knowledge and company policies
• Identify and escalate priority issues to the appropriate channels
• Assist in training new customer support executives