Job Title : CCE

 Location :  Kanpur

 Terms :    Full time 

 Salary :    10k-25k 

About Us: We guide, advise and suggest the best suitable financial solutions for indebted USA residents, who have been finding it difficult to manage their income and expenses, because of the unsecured debts they have and they have been making heavy monthly repayments, which include the heavy interest payments and other charges too

About the role : We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior

Responsibilities:  Manage large amounts of inbound and outbound calls in a timely   manner

 Follow communication “scripts” when handling different topics

 Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

 Seize opportunities to upsell products when they arise

 Build sustainable relationships and engage customers by taking the extra mile

 Keep records of all conversations in our call center database in a comprehensible way

 Meet personal/team qualitative and quantitative targets