Technical Support Specialist

90

Applications

New Delhi
Full-Time
Junior (1 to 3 years)
1L - 5L (Per Year)
Posted on Nov 25 2022

About the Job

Skills

Technical Support
Remote Troubleshooting
Remote User Support

Role : Technical Support Specialist (ONLY NIGHT SHIFT)

Industry Type : Recruitment, Staffing

Salary : 15k - 40k

Functional Area : IT Hardware, Technical Support, Telecom Engineering

Employment Type : Full Time, Permanent

Role Category : Technical Support - International Voice Process


Technical Support Responsibilities:



  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.


Technical Support Requirements:



  • Degree in computer science or information technology.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Excellent written and verbal communication.


Email : hr.deepak@nextgenglobalservices.com

Phone : 8851135001



About the company

Can customers find your website? Optimize your website & win your market! NextGen Global Services Pvt Ltd is the most well-known digital marketing and SEO service provider company based out in Delhi, India. We render full-fledged internet marketing services that are customized as per client requirement, and most efficient as per market interests. The tactics we offer are well conceptualized, ...Show More

Company Size

51-200 Employees

Headquarter

New Delhi

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