NETGAINS is a Full Stack IT &amp; Digital Agency with over Two Decades of experience in assisting organizations worldwide with superior quality &amp; expedite delivery on your projects. We value our clients success ahead of our own. We offer a range of professional services and specialize in helping our clients build ideas, and sell their products &amp; services with proven ROI. "Our mission is your complete success." With over 5000+ projects delivered worldwide having 800+ customers and still counting, we have a team of experts who are enthusiastically putting in their heart and soul towards your companys goals &amp; objectives.

We are looking for an enthusiastic&nbsp;Digital Support Officer&nbsp;to contribute for customer support for our company. You will be responsible for customer support deals over the phone and maintaining good customer relationships.An effective digital support officer must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.Job Timings: 9:30 AM to 5:30 PMThe goal is to help the company grow by bringing in customers and developing business.Responsibilities:<ul><li>Contact potential or existing customers to inform them about a product or service using scripts</li><li>Answer questions about products or the company</li><li>Ask questions to understand customer requirements and customer support</li><li>Enter and update customer information in the database</li><li>Take and process orders in an accurate manner</li><li>Handle grievances to preserve the company’s reputation</li><li>Go the “extra mile” to facilitate future customer support</li><li>Keep records of calls and customer support and note useful information</li><li>Follow the quality matrix diligently</li></ul>Requirements:<ul><li>Proven experience as customer support representative or other customer support/customer service roles</li><li>Proven track record of successfully meeting customer support over the phone</li><li>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Ability to learn about products and services and describe/explain them to prospects</li><li>Excellent command over the language</li><li>Excellent communication and interpersonal skills</li><li>Cool-tempered and able to handle rejection</li><li>Outstanding negotiation skills with the ability to resolve issues and address complaints</li><li>FEMALES PREFERRED</li></ul>

Responsibilities: &nbsp;This job is for a talented and enthusiastic front-end Shopify Developer to help us build beautiful Shopify ecommerce websites for forward-thinking brands/online retail shops. We’re looking for a detail-oriented person with a passion for developing great user &amp; shopping experiences. &nbsp;<ul><li>You will be able to take an existing design from Figma/XD and build HTML, CSS , JS, Liquid based fluid designs </li><li> You should have worked with minimum 8-10 Shopify stores </li><li>A keen problem solver, you should be able to come up with creative answers to client’s requirements. </li><li>You should have a solid understanding of the fundamental aspects of HTML, CSS and JS. </li><li>You should be passionate about the front-end with a focus on performance and standards. </li><li>You should have opinions and ideas about the front-end and be passionate about sharing those ideas. </li><li>You should care about the details and make sure everything looks just right </li><li>You should have excellent communication and testing skills </li><li>You should have a deep understanding of common e-commerce design mobile and desktop architectures </li></ul> ● What you’ll be doing <ul><li>Developing professional e-commerce websites on the Shopify &amp; Shopify plus </li><li>Bringing design to life using HTML/SASS/JavaScript (jQuery). </li><li>Working closely with the team and client to deliver projects that are the best in the industry. </li><li>Collaborating and sharing ideas with the rest of the production team. </li></ul>&nbsp;Shopify Development: <ul><li>Design and develop Shopify-based e-commerce solutions. </li><li>Customize and enhance Shopify themes and templates. </li></ul> Front-End Development: <ul><li>Implement front-end web technologies, including HTML, CSS, and JavaScript. </li><li>Ensure the responsiveness and performance of applications across devices. </li></ul> Integration: Integrate third-party apps and plugins as needed. Collaborate with cross-functional teams to integrate Shopify solutions with other systems. Troubleshooting: <ul><li>Identify and resolve issues related to Shopify development and deployment. </li><li>Conduct thorough testing to ensure optimal performance. </li></ul> Continuous Learning: <ul><li>Stay updated on industry trends and emerging technologies related to Shopify and e-commerce. </li></ul>&nbsp;Job Requirements: <ul><li>Expert Knowledge of LIQUID (Shopify’s templating language). </li><li>Should have used multiple different usage of Apps (Customers Reviews, Mega Menu, Theme customization, B2B, Discount codes, Shipping, Taxes, Multi-Locations, Mobile App) </li><li>Strong understanding of e-commerce principles and practices Experience with front-end technologies: HTML, CSS, JavaScript. </li><li>Knowledge of Shopify Plus is a plus. </li><li>Ability to work collaboratively in a team environment. </li><li>Experience with WooCommerce, BigCommerce, Magento an added plus ● Effective communication skills. </li><li>Excellent problem-solving and troubleshooting skills. </li></ul>

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;SEO Interns&nbsp; Job Description Job Details :You will be responsible for carrying out audits, analysing, and executing SEO strategies for our clients and in- house websites to keep them updated with informative content and strategies that can be easily available for both audiences and business. Responsibilities and Duties : <ul><li>Assist in performing keyword research to support content optimization and uncover new opportunities aligned with client objectives.</li><li>Contribute to SEO analysis and provide recommendations based on website structure and content elements.</li><li>Support content development strategies that align with general SEO goals and specific keywords.</li><li>Help in administering search engine programs (XML sitemaps, webmaster tools) for diagnostic reporting on client projects.</li><li>Assist in creating and supporting marketing content for social media (e.g., blog posts, social media updates, and case studies).</li><li>Participate in link building efforts to align with client SEO goals.</li><li>Assist in the development and execution of communication strategies via social media to support SEO objectives.</li><li>Stay updated with the latest trends and best practices in SEO, social media, and internet marketing.</li><li>Support the research and administration of social media tools for client strategies.</li><li>Help monitor web analytics dashboards and reports, highlighting key areas of importance related to client goals.</li><li>Collaborate with team members to contribute to project development and results reporting.</li></ul> Skills &amp; Qualifications : <ul><li>Basic understanding of SEO concepts and techniques.</li><li>Familiarity with web analytics tools (e.g., Google Analytics) is a plus.</li><li>Eagerness to learn about the latest trends and best practices in SEO and SEM.</li><li>Good written communication skills.</li><li>Ability to multitask and manage time effectively.</li><li>Basic knowledge of on-page and off-page optimization techniques.</li><li>Familiarity with keyword research tools is a plus.</li></ul> Location:&nbsp; MohaliWorking Days: Monday to Friday&nbsp;(2nd and 4th Sat working remotely only)Working Hours: 09:30 AM to 06:30 PM How to Apply:If you meet the above requirements and are passionate, we would love to hear from you. Please submit your resume with any relevant portfolio or GitHub links to hr<a href="mailto:priti@netgains.org" rel="noopener noreferrer" target="_blank">@netgains.org</a> or WhatsApp: <a href="tel:+91-8427775597" rel="noopener noreferrer" target="_blank">+91-</a>9876597755 indicating "SEO Intern - [Your Name]" in the subject line.&nbsp;

<h4>Job Description:</h4>We are looking for a dynamic and customer-focused Customer Service Representative to join our team. The ideal candidate will be proficient in Tamil and Telugu and will be comfortable presenting products or services over the phone, while also managing customer complaints and queries. Your role will be key in driving customer satisfaction, fostering strong relationships, and helping the company grow by acquiring and retaining customers.As a Customer Service Representative, you will play a vital part in explaining our products and services to both potential and existing customers, understanding their needs, and ensuring that their concerns are addressed effectively.<h4>Key Responsibilities:</h4><ul><li>Customer Engagement: Contact potential or existing customers to inform them about the products or services they have signed up for.</li><li>Product Knowledge: Answer customer queries about products or services after completing the necessary training.</li><li>Needs Assessment: Ask insightful questions to understand customer requirements and guide them in maintaining their account balance.</li><li>Order Processing: Accurately take and process customer orders, ensuring details are correctly captured.</li><li>Database Management: Enter and update customer information into the system to maintain accurate records.</li><li>Documentation: Keep detailed records of customer interactions, calls, and important information.</li><li>Quality Assurance: Diligently follow the company's quality matrix to ensure high standards are maintained during every customer interaction.</li></ul><h4>Requirements:</h4><ul><li>Experience: Proven experience as a customer service representative or in other customer-facing roles.</li><li>Language Proficiency: Fluency in Tamil and Telugu (both written and spoken) is required. Ability to communicate effectively in English is also a must.</li><li>Technical Skills: Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.</li><li>Product Knowledge: Ability to quickly learn about products/services and describe them in detail to customers.</li><li>Experience Level: Minimum 2 years of experience in customer service or a related field.</li><li>Communication Skills: Excellent verbal and written communication skills with a focus on customer satisfaction.</li><li>Interpersonal Skills: Strong interpersonal skills with the ability to engage customers, handle complaints, and resolve issues calmly.</li><li>Negotiation Skills: Strong negotiation skills with the ability to handle customer concerns and reach positive resolutions.</li><li>Background Advantage: Experience in banking, finance, LIC, or investment sales will be considered an advantage.</li></ul><h4>Why Join Us?</h4><ul><li>Competitive Salary &amp; Incentives: We offer a highly competitive salary along with great weekly and monthly incentives.</li><li>Work-Life Balance: Enjoy a regular Monday to Friday work schedule (9:30 AM to 5:30 PM).</li><li>Company Culture: Become part of an international company with 18 years of industry experience. We offer a positive, inclusive work environment that supports employee well-being.</li><li>Employee Perks: Benefit from company-sponsored parties, fitness programs, and other fun and wellness initiatives.</li><li>Career Growth: Opportunities for growth and development in a thriving company.</li></ul>How to Apply:Please submit your resume and cover letter detailing your qualifications and experience. We look forward to having you as a part of our team!

As a Social Media Intern, you will assist in creating, implementing, and managing social media campaigns that align with our company goals. You will work closely with the marketing team to help build a strong online presence, engage with our audience, and drive traffic to our website through creative content.Responsibilities and Duties<ul><li>Assist in developing and implementing social media strategies across various platforms (Facebook, Instagram, LinkedIn, Twitter, etc.).</li><li>Support the management of the content calendar, ensuring timely posting and engagement.</li><li>Help create and publish engaging content tailored to each platform, including graphics, videos, and blog posts.</li><li>Monitor social media channels for trends, feedback, and opportunities to engage with users in real-time.</li><li>Engage with the online community by responding to comments, messages, and mentions under supervision.</li><li>Collaborate with the marketing and content teams to align social media campaigns with broader marketing initiatives.</li><li>Assist in managing social media advertising campaigns, including learning about budgeting and targeting.</li><li>Analyse the performance of social media campaigns using tools like Facebook Insights and Instagram Analytics, and provide feedback for improvement.</li><li>Stay updated on industry trends, tools, and social media algorithm changes to contribute fresh ideas.</li><li>Monitor competitor activity and assist in gathering insights to enhance our social media strategy.</li><li>Help create reports detailing the performance of social media campaigns and provide suggestions for improvement.</li></ul>.Skills &amp; Qualifications<ul><li>Basic understanding of social media platforms and their functionalities.</li><li>Eagerness to learn about social media management and digital marketing.</li><li>Familiarity with content creation and basic graphic design is a plus.</li><li>Strong written and verbal communication skills.</li><li>Ability to manage time effectively and work on multiple projects.</li><li>Basic analytical skills and a willingness to develop data-driven thinking.</li><li>Familiarity with social media management tools (e.g., Hootsuite, Buffer) is a plus, but not required.</li></ul>

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