Customer Relationship Manager Responsibilities:

·        Building and maintaining profitable relationships with key customers.

·        Overseeing the relationship with customers handled by your team.

·        Resolving customer complaints quickly and efficiently.

·        Keeping customers updated on the latest products in order to increase sales.

·        Meeting with managers in the organization to plan strategically.

·        Expanding the customer base by up selling and cross-selling.

·        Understanding key customer individual needs and addressing these.

·        Conducting business reviews using CRM programs.

·        Knowing your competition and strategizing accordingly.

Customer Relationship Manager Requirements:

·        A bachelor’s degree in administration or a related field.

·        A minimum of 3 years’ experience.

·        Excellent interpersonal and communication skills.

·        Proficient in all Microsoft applications.

·        Superior product knowledge.

·        A team player with leadership skills.

·        Maintain a positive attitude focused on customer satisfaction.