NeoLotex Business Solutions is an Information Technology company which provides technology solutions to customers, across the globe, spanning a range of verticals. The Company provides software products, IT services and Business Process Outsourcing (BPO) for a variety of industry verticals including Telecom, Insurance, Banking, Capital Markets, Government, Manufacturing and Retail. These solutions and services include Managed IT Services, Application Software Development &amp; Maintenance, Business Intelligence, Document Imaging &amp; Digitization, IT consulting and various Transaction Processing services. Established in 2010, NeoLotex has its registered office in Bangalore with operations across the country. Today, NeoLotex is in the path of business expansion with more focus in providing practical and relevant technology products and innovative services to BFSI and Telecomm industry and other Corporate. NeoLotex is committed to play the role of transformation consultants to its customers, propelling the concept of innovate and own, providing sustainable and predictable quality of service, step changes in productivity and improved control and compliance through the use of process improvements, innovative technologies, analytics, domain knowledge and industry experts.

Customer Care Executive (OBCC) Job descriptionCandidate should have an experience in inbound calls or any other banking related experience in call center.Candidate should speak languages Malayalam, Hindi, English.<ul><li>Handle a large volume of inbound and outbound calls in a timely manner</li><li>Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary</li><li>Identify customer needs, research issues, resolve complaints, and provide solutions</li><li>Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team</li><li>Recommend improvements for systems and processes to boost organizational efficiently.</li></ul> Ability to commute/relocate:Ulsoor, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education:Bachelor's degree or equivalent High school diploma, -related education or certification is a plus. (Preferred) Language:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li><li>Any added language (Preferred)</li></ul>

We are a Business Process Management Solutions &amp; Services Company based out of Bangalore, looking for a qualified team leader to manage a team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. You should also be able to act proactively to ensure smooth team operations and effective collaboration with cross functional teams. Ultimately, you should lead by setting a good example and engage the team to achieve goals. You will be the POC for the client.&nbsp;Deliverables:<ul><li>Act as the in-charge of managing the outbound / In-bound calling activity by the team members and manage daily operations of the team.</li><li>Monitor the calls to ensure that due procedures and quality standards are strictly adhered by the calling team members. Work closely with the Quality Analyst to bring in necessary changes in the process and people.</li><li>Set clear team goals. Set daily targets; Delegate tasks and set deadlines</li><li>Escalation Management</li><li>MIS Reporting – Both client &amp; Internal.</li><li>Setting and monitoring KPI</li><li>Process Improvements – By learning the trends and domain.</li><li>Create an inspiring team environment with an open communication culture. Listen to team members’ feedback and resolve any issues or conflicts</li><li>Monitor team performance and report on metrics. Conduct regular review of team members 'performance and organize training sessions for under performers.</li><li>Recognize high performance and reward accomplishments</li><li>Suggest and organize team building activities. Encourage creativity and risk-taking</li><li>Take calls that your agents cannot handle and be available when a tele -caller / team member needs your assistance.</li></ul> Core Competencies:<ul><li>Hands-on experience in CRM solutions; Experience in creating and managing campaigns</li><li>In-depth knowledge of performance metrics</li><li>Excellent communication and leadership skills</li><li>Organizational and time-management skills</li><li>Good knowledge in MS Excel</li><li>Decision-making skills</li></ul>Qualification:<ul><li>Any bachelor degree</li><li>Proven work experience as a team leader or supervisor in Banking domestic call center (1-2 Years)</li></ul>

Project managers should have a background in business skills, management, budgeting and analysis. You should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player and have a problem-solving aptitude. Responsibilities:<ul><li>Coordinate internal resources and third parties/vendors for the flawless execution of projects </li><li>Ensure that all projects are delivered on-time, within scope and within budget </li><li>Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility </li><li>Ensure resource availability and allocation </li><li>Develop a detailed project plan to track progress </li><li>Use appropriate verification techniques to manage changes in project scope, schedule and costs </li><li>Measure project performance using appropriate systems, tools and techniques </li><li>Report and escalate to management as needed </li><li>Manage the relationship with the client and all stakeholders </li><li>Perform risk management to minimize project risks </li><li>Establish and maintain relationships with third parties/vendors </li><li>Create and maintain comprehensive project documentation </li><li>Use appropriate tools or develop techniques to identify and act on possible risks proactively</li><li> </li></ul>Requirements:<ul><li>A Graduate with technical background </li><li>Proven working experience as a project administrator in the information technology sector </li><li>Solid technical background, with understanding or hands-on experience in software development and web technologies </li><li>Excellent client-facing and internal communication skills </li><li>Excellent written and verbal communication skills </li><li>Solid organizational skills including attention to detail and multi-tasking skills </li><li>Strong working knowledge of Microsoft Office </li><li>PMP / PRINCE II certification is a plus</li></ul>

Project managers should have a background in business skills, management, budgeting and analysis. You should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player and have a problem-solving aptitude. Responsibilities: <ul><li>Coordinate internal resources and third parties/vendors for the flawless execution of projects </li><li>Ensure that all projects are delivered on-time, within scope and within budget </li><li>Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility </li><li>Ensure resource availability and allocation </li><li>Develop a detailed project plan to track progress </li><li>Use appropriate verification techniques to manage changes in project scope, schedule and costs </li><li>Measure project performance using appropriate systems, tools and techniques </li><li>Report and escalate to management as needed </li><li>Manage the relationship with the client and all stakeholders </li><li>Perform risk management to minimize project risks </li><li>Establish and maintain relationships with third parties/vendors </li><li>Create and maintain comprehensive project documentation </li><li>Use appropriate tools or develop techniques to identify and act on possible risks proactively </li></ul> Requirements :<ul><li>A Graduate with technical background</li><li>Proven working experience as a project administrator in the information technology sector </li><li>Solid technical background, with understanding or hands-on experience in software development and web technologies </li><li>Excellent client-facing and internal communication skills </li><li>Excellent written and verbal communication skills </li><li>Solid organizational skills including attention to detail and multi-tasking skills </li><li>Strong working knowledge of Microsoft Office </li><li>PMP / PRINCE II certification is a plus</li></ul>

candidate should be Experienced in customer support for banking related process in call center.candidate should be graduated and minimum experience for 3 to 4 years.Excellent leadership and communication skills. Strong coaching and people-development skills through call listening, quality feedback, etc.Ability to deal with demanding customers and escalations. Energetic and motivating individual.candidate should have experienced in team leader position for call center.

NeoLotex Business Solutions Private Limited