Incepted in 2011, Ecorgy Solutions is a BPO that renders its expert service in the home health care sector. We provide round the clock technical support to our global partners with utmost accuracy and precision. We render solutions with upgraded tools for coding and assessment, maintaining detailed clinical charts and records, ensuring timely payments and smoothening the medical billing process. Our aim is to provide a well knitted support system for hassle free home health care service. Our multi-specialized team maintain high standards of work and provide cost effective solutions. Our excellent quality services are our identity.

Seeking a Dynamic Business Development Manager to spearhead Our Healthcare Revolution! Role Overview:As our Business Development Manager, you'll be the cornerstone of our patient care team. You'll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Responsibilities:<ul><li>Client-Centric Service Excellence: Collaborate closely with medical professionals to assign patient care according to established protocols, ensuring exceptional service delivery.</li><li>Stakeholder communication: Manage and supervise stakeholders, medical professionals, and clients and provide exceptional service, meet business volumes, and work towards achieving predetermined targets.</li><li>Empathetic Leadership: Provide outstanding supportive environment for medical professionals, fostering services to the patients with empathy.</li><li>Client Management: Manage client relationships efficiently that results in client retention and provide issue resolutions to the medical professionals effectively.</li><li>Service levels: Maintain high quality patient care, and promptly resolve complaints.</li><li>24x7 Complaint Resolution: Prioritize and resolve complaints round the clock to maintain service quality and client satisfaction.</li></ul> Requirements:<ul><li>Any Bachelor's degree</li><li>4-6 years of relevant work experience in international voice process/International sales or similar roles</li><li>Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively.</li><li>Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.</li><li>Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.</li><li>Willing to perform night shift from our office premises at Elippode, Trivandrum.</li></ul> Benefits of Joining:Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.Interested in discussing compensation and benefits? Call us at 90611.61927To apply, send your resume to careers@neogencare.netCall/Whatsapp : 90611 61927

<h5>At Ecorgy Solutions, we’re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Quality Assurance Managers to drive exceptional patient care and elevate our</h5><h5>&nbsp;service delivery to the new levels.</h5> <h5>Role Overview:</h5><h5>As the Quality Assurance Manager, you will play a pivotal role in ensuring our healthcare services meet the highest quality standards. Your focus will be on delivering exceptional service while fostering robust relationships with our clients and stakeholders.</h5> <h5>Responsibilities:</h5><ul><li class="ql-indent-1">Project Quality Management: Uphold and elevate quality standards for our healthcare BPO clients, ensuring projects are delivered to the highest level of quality.</li><li class="ql-indent-1">Performance Monitoring: Analyze key performance indicators (KPIs) such as NPS/CSAT and external audit scores to identify areas for improvement and ensure compliance.</li><li class="ql-indent-1">Process Improvement: Develop, implement, and continuously improve effective quality assurance processes and procedures. Conduct regular audits to identify and address process gaps and inefficiencies.</li><li class="ql-indent-1">Team Management: Lead and motivate a team of quality assurance specialists, fostering a collaborative and supportive environment. Ensure efficient issue resolution and exceptional service delivery.</li><li class="ql-indent-1">Client Satisfaction: Provide outstanding customer service, resolve client escalations effectively, and maintain strong relationships with stakeholders.</li><li class="ql-indent-1">Data Analysis: Leverage data to glean valuable insights and share key observations and recommendations through quality audits. Stay abreast of the latest trends and best practices in healthcare BPO quality assurance.</li><li class="ql-indent-1">Call audits and process improvement: Drive continuous improvement through call audits and effective process optimization within the healthcare BPO domain.</li><li>Continuous Process Excellence:&nbsp;Identify areas for improvement and drive enhancements from one level to another. Implement strategies for ongoing process optimization and efficiency.</li><li>Lean 6 Sigma Expertise:&nbsp;Possess Lean Six Sigma Green or Black Belt certification. Apply Lean Six Sigma methodologies to streamline operations and enhance quality.</li><li>Error Management and Prevention:&nbsp;Maintain comprehensive error logs to track defects and issues. Develop and implement proactive solutions for defect prevention.</li><li>Inculcate the habit of Do It Right First Time: Foster a work environment that encourages a proactive mindset towards accuracy and quality. Instill and promote the culture of executing tasks accurately from the outset.</li><li>Team Training and Development:&nbsp;Provide comprehensive training to process team members. Ensure team members are equipped to deliver error-free results through continuous skill development.</li></ul> <h5>Requirements:</h5><ul><li>7-10 years of experience in Quality Assurance management, preferably in the BPO industry. Healthcare background is preferred but not a must.</li><li>Proven understanding of quality assurance principles and methodologies, including program development, implementation, and maintenance.</li><li>Excellent communication, interpersonal, and leadership skills.</li><li>Strong analytical and problem-solving skills, with the ability to identify and implement solutions for quality issues.</li><li>Proficiency in Microsoft Office Suite and relevant software tools.</li><li>Willingness to work night shift from our office at Elippode, Trivandrum.</li></ul> <h5>Benefits of Joining:</h5><h5>Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.</h5><h5>Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards &amp; Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.</h5><h5>Interested in discussing compensation and benefits? Call us at 9061161927</h5><h5>To apply, send your resume to careers@neogencare.net</h5>

About Us: Ecorgy Solutions is a Healthcare back office BPO Organization supporting its clients based at California, USA.&nbsp;&nbsp;Ecorgy assists its clients in providing effective and efficient home health for the patients at home, with the help of highly qualified medical professionals.&nbsp; Responsibilities include: Transcription of Medical Reports:<ul><li class="ql-indent-1">Listen to dictated recordings from healthcare professionals in US, including physicians, nurses, and other medical staff.</li><li class="ql-indent-1">Accurately transcribe medical reports, including patient histories, physical examinations, diagnostic studies, consultations, and discharge summaries.</li></ul>Maintaining Accuracy:<ul><li class="ql-indent-1">Ensure the accuracy of transcriptions by reviewing and editing as necessary.</li><li class="ql-indent-1">Research and verify medical terminology and abbreviations to maintain precision.</li></ul>Adherence to Guidelines:<ul><li class="ql-indent-1">Follow established guidelines and formatting standards for medical transcriptions.</li><li class="ql-indent-1">Comply with legal and confidentiality requirements regarding patient information.</li></ul>Collaboration:<ul><li class="ql-indent-1">Work closely with healthcare professionals to clarify unclear dictations and ensure accurate transcriptions.</li><li class="ql-indent-1">Collaborate with other members of the healthcare team to address any issues related to medical records.</li></ul>Time Management:<ul><li class="ql-indent-1">Meet deadlines consistently to ensure the timely delivery of transcriptions.</li><li class="ql-indent-1">Prioritize tasks based on urgency and importance.</li></ul> Shift Timings - 9:00 AM to 6:00 PM (Monday to Friday)Work Location - Thirumala, Trivandrum Interested candidates may share their resume to careers@neogencare.net

Ecorgy Solutions is seeking an experienced Customer Service Manager to oversee and manage the clinical services team. The ideal candidate should possess exceptional leadership, communication, and analytical skills, along with extensive experience in managing clinicians or voice process teams. Responsibilities: <ul><li>Communicate effectively with clinicians to assign patient care according to established protocols and standards.</li><li>Coordinate and manage interactions between clinicians and patients to ensure high-quality service delivery.</li><li>Oversee client relationships, ensuring exceptional service and resolution of any issues that arise.</li><li>Maintain an in-depth understanding of clinical practices, regulations, and compliance standards.</li><li>Lead and manage customer service teams, providing guidance, support, and performance evaluations.</li><li>Implement strategies to improve client satisfaction, service delivery, and overall operational efficiency.</li><li>Collaborate with internal stakeholders to enhance service delivery and exceed client expectations.</li><li>Contribute to the development and implementation of quality improvement initiatives.</li></ul> Requirements: <ul><li>Bachelor’s degree in a relevant field.</li><li>3-5 years of experience in managing customer service teams.</li><li>Strong understanding of clinical practices, regulations, compliance, and quality improvement initiatives.</li><li>Proven leadership experience in healthcare management.</li><li>Strong planning and analytical abilities, along with effective decision-making skills.</li><li>Proficient in client management, with a focus on fostering positive relationships.</li><li>Aspiration to work in a BPO setting.</li><li>Ability to thrive in an aggressive work environment.</li><li>Willingness to work the night shift (9:30 PM to 6:30 AM) at our office premises in Elippode, Trivandrum.</li></ul> Please send your CV to careers@neogencare.net

About the role in brief: Manage and create&nbsp;Excel spreadsheets&nbsp;and&nbsp;pivot tables&nbsp;analyze the metrics as per requirement.Create&nbsp;graphs&nbsp;and&nbsp;pie charts&nbsp;to provide&nbsp;data visualization.Knowledge of Excel Macros is an advantage.Should also be well versed in preparing PPTs Qualification:Must be a graduate or diploma holderPrefer minimum 1 year experience.Should be willing to work from Trivandrum office location.Flexible to work in day and night shift.Should be able to join immediately. Candidates must be from Trivandrum or near by locations. Work Timings - 8:30 AM to 5:30 PM or 9:30 PM to 6:30 AM (Monday to Friday) Send resumes to careers@neogencare.net with subject line as "MIS Executive"

Ecorgy Solutions Private Ltd