With over 20 years in business, we have delivered over INR 5B in value to our clients. Through focused, custom technology solutions, we provide Systems Integration, Consulting Services, Managed Services, and Strategic Outsourcing to clients in major industries all around the world. We have a long history of innovation in support services for Servers, Storage, Networking, but our latest capability is a revolution that will change the way you look at saving time and increasing availability. The fast and easy place to get immediate support, Where IT professionals can find NSPL support services for servers, storage, networking. Find information on the agreement covering the maintenance and servicing of your IT products by relying on the trusted expertise and support of NSPL. Excellent Past PerformanceExperienced and Successful Management Team.Headquartered in Bangalore, Branch offices in Chennai, Hyderabad, Pune, Mumbai &amp; Delhi.Trained &amp; Certified Engineers on Various Platform across locationsBest-Partner awards &amp; trophies from OEMs.

<h3>Objectives of this role</h3><ul><li>Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency</li><li>Identify and address customer needs, with a goal of total satisfaction</li><li>Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers</li><li>Meet customer-service department sales targets, generating leads when opportunities arise</li><li>Follow company guidelines and procedures for communications with minimal supervision</li><li>Recommend improvements to company processes for efficiency</li></ul><h3>Responsibilities</h3><ul><li>Build expert, dynamic knowledge of the company’s products and services</li><li>Conduct research with available resources to satisfy customer inquiries</li><li>Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships</li><li>Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties</li><li>Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell</li><li>Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review</li></ul><h3>Required skills and qualifications</h3><ul><li>High school diploma or equivalent</li><li>Successful experience in a corporate environment</li><li>Strong communication skills, including active listening and clear articulation</li><li>Ability to solve problems, alleviate conflicts, and escalate tactfully</li><li>Ability to multitask, manage time, and prioritize</li><li>Ability to work individually and as a team member</li></ul>

The ideal candidate will possess strong sales, interpersonal and organizational skills. They should be comfortable with multitasking and be able to budget their resources in order to meet the assigned quotas for their role.&nbsp;&nbsp;Responsibilities<ul><li>Build and maintain client relationships</li><li>Track and record metrics throughout sales process</li><li>Meet and exceed financial goals</li><li>Understand and keep up to date with industry and competitive landscape knowledge</li></ul> Qualifications<ul><li>Bachelor's degree 2-3 years of business experience</li><li>Strong written and verbal communication skills</li><li>Strong organizational skills</li><li>Proficiency in Microsoft Office</li><li>Ability to harness financial data to inform decisions</li></ul>

Desktop engineer L1 freshers After training they have to relocate to north India . •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic Knowledge and Experience on HP , IBM, Dell Server all x86 devices	Strong multi-tasking skills•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work across multiple hardware platforms.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should be expertise in hardware break fix calls as field engineer.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should be able to analyze the logs, identify the problem and replace the required hardware. •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should be knowledgeable to co-relate the hardware functioning across the physical and logical parts of the servers•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Troubleshoot, test, and analyze complex issues, Plus Basics on networking•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good team PlayerWilling and eagerness to adapt to challenges and improve

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.<ul><li>Managing a team of representatives offering customer support.</li><li>Overseeing the customer service process.</li><li>Resolving customer complaints brought to your attention.</li><li>Creating policies and procedures.</li><li>Planning the training and standardization of service delivery.</li><li>Selecting and hiring new staff.</li><li>Monitoring the work of individual representatives and of the team.</li><li>Conducting quality assurance surveys with customers and providing feedback to the staff.</li><li>Possessing excellent product knowledge to enhance customer support.</li><li>Maintaining a pleasant working environment for your team.</li><li>A bachelor’s degree in administration or a related field.</li><li>A minimum of 3 years experience.</li><li>Excellent interpersonal and written and oral communication skills.</li><li>Ability to lead a team.</li><li>Knowledge of CRM systems.</li><li>Computer skills.</li><li>Knowledge of mediation and conflict resolution techniques is preferable.</li></ul>

&nbsp;Should expertise in hardware break fix calls as field engineer.• Manage, Admin &amp; Break Fix enterprise servers.• Should have an expertise in managing field calls for Enterprise networking, storage and tape library devices.• Should be able to analyze the logs, identify the problem and replace the required hardware.• Should have an experience in co-relating the issue with the hardware being replaced and mandatory tasks related to post hardware replacement.• Should be knowledable to co-relate the hardware functioning across the physical and logical parts of the servers.• Troubleshoot, test, and analyze complex issues

NAVIGATOR SYSTEMS PRIVATE LIMITED