Call Center Executive

9

Applications

ameerpet, hyderabad
Full-Time
Junior (1 to 3 years)
Posted on Aug 04 2022

About the Job

Skills

We are searching for a candidate with voice processing skills who has worked as a telecaller. The applicant must have excellent communication abilities in at least one language (native). SSC is the bare minimum need for rural candidates and intermediate for urban ones. Preferable is experience working for a health insurance organisation.

Roles :

·        Timely management of a lot of incoming and outgoing calls

·        Adhering to call centre "scripts" when dealing with various topics

·        Determining the demands of consumers, clarifying information, researching every problem, and offering solutions

Responsibilities :

• Take advantage of opportunities to upsell products when they present themselves

 • Manage a high volume of inbound and outbound calls in a timely manner

• Follow communication "scripts" when handling various topics

 • Identify customers' needs, clarify information, research every problem, and provide solutions and/or alternatives

 • Build lasting relationships and engage customers by going above and beyond

• Maintain clear records of every conversation in our call centre database. Attend educational seminars frequently to advance your knowledge and performance. Meet your individual and team's qualitative and quantitative goals.


Skillset :

·        Prior customer service experience; a history of exceeding quotas; strong phone and verbal communication abilities; and active listening

·        Experience with CRM systems and procedures

·        Attention to the needs of customers and tolerance of various personality types

·        Capability to prioritise tasks, multitask, and successfully manage time

·        Candidates with a high school diploma and a second degree.

·        Experience of at least two years is necessary.


About the company

Narvee Technologies is one of the growing power in IT industry established in the year 2013 by a group of young and dynamic professionals. It is a complete solution provider for delivering a high-end technologies to all the requirements raised in IT sector.

Industry

IT Services and IT Consul...

Company Size

11-50 Employees

Headquarter

Hyderabad

expertiaLogo

Made with heart image from India for the World

Expertia AI Technologies Pvt. Ltd, Sector 1, HSR Layout,
Bangalore 560101
/landingPage/Linkedin.svg/landingPage/Twitter.svg/landingPage/Instagram.svg

© 2024 Expertia AI. Copyright and rights reserved

© 2024 Expertia AI. Copyright and rights reserved