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Customer Support Team Lead

Hyderabad
Full-Time
Junior: 1 to 3 years
20K - 25K (Per Month)
Posted on Feb 13 2024

About the Job

Skills

Communication Skiils
Training Skills
Product Demonstration
Team Management
Call Documentation Skills
Employee Training
Resolving Issues
Data Gathering

Company Overview


Akshar School Solutions Private Limited is a one-stop-shop for all school needs, offering a wide range of branded school supplies, including uniforms and accessories, at affordable prices. We aim to provide the best-in-class, simple, easy-to-use, and intuitive learning and management system for schools. With over 51-200 employees, we are dedicated to transforming education and supporting schools in their journey to provide quality education.


Job Overview


Akshar School Solutions Private Limited is seeking a Customer Support Team Lead to join our team. As the Customer Support Team Lead, you will be responsible for leading and managing a team of customer support representatives to ensure efficient and effective customer service. You will collaborate with cross-functional teams to develop and implement strategies to enhance the overall customer experience. This is a full-time position based in Hyderabad, Telangana, India with a Junior level requirement of 1 to 3 years of experience.


Qualifications and Skills


  • Excellent communication skills, both written and verbal.
  • Proven experience in training team members for effective customer support.
  • Strong customer service orientation with a focus on problem-solving and issue resolution.
  • Ability to manage and prioritize multiple tasks effectively in a fast-paced environment.
  • Experience in handling and resolving customer complaints and escalations.
  • Strong team management and leadership skills.
  • Proficient in call documentation and maintaining records.
  • Ability to gather and analyze data to make informed decisions.
  • Experience in product demonstration and educating customers on product features.
  • Knowledge of the education industry and understanding of school needs is a plus.


Roles and Responsibilities


  • Lead and manage a team of customer support representatives to provide prompt and efficient customer service.
  • Develop and implement operational strategies to enhance the overall customer experience.
  • Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to address customer issues and improve customer satisfaction.
  • Conduct training sessions for team members to ensure they are equipped with the necessary skills to deliver excellent customer support.
  • Monitor and evaluate team performance, providing feedback and coaching to drive individual and team growth.
  • Handle escalated customer complaints and issues, resolving them in a timely and satisfactory manner.
  • Maintain and update customer support documentation and knowledge base.
  • Gather and analyze customer feedback to identify areas for improvement in products and services.
  • Stay up-to-date with industry trends and best practices in customer support to continuously improve the support processes.





About the company

Explore a wide range of branded school supplies like uniform and accessories etc at affordable prices. One-stop-shop for all your school needs. Our mission is to provide best in class, simple, easy to use and intuitive solution to learning and management system for all your school needs.

Industry

Retail Office Equipment

Company Size

51-200 Employees

Headquarter

Hyderabad

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