Shipra group is a premier real estate development company established in late 80’s. Today Shipra Group, under the dynamic leadership of Mr. Mohit Singh has already undertaken development of many Integrated Townships, Malls, Multiplexes, Hotels and IT/Business parks. With a turn over in excess of US$ 38 Million and a net-worth of US$ 73 Million, Shipra Group is India’s one of the leading real estate developers. It has successfully transferred ownership of over 8,200 residential units and has recently launched India’s one of the largest shopping mall “Shipra Mall”. It is a fast growing company taking initiatives in development of Integrated Townships across various cities in India.

Company OverviewMosaic Hotels (A unit of Shipra Hotels Ltd.) is a part of the Shipra Group, a premier real estate development company established in the late 80s. The Shipra Group's dynamic leadership has driven its growth across Integrated Townships, Malls, Multiplexes, Hotels, and IT/Business parks. Mosaic Hotels boasts 201-500 employees and is part of an organization with a turnover exceeding US$ 38 Million. The company is headquartered in Noida, Uttar Pradesh, and specializes in the Hospitality industry. More information can be found on the company website: <a href="http://shipraworld.com/" rel="noopener noreferrer" target="_blank">http://shipraworld.com/</a>. Job OverviewWe are seeking a dedicated and detail-oriented Housekeeping Associate to join our team at Mosaic Hotels in Mussoorie. This is a full-time, entry-level position suitable for freshers with 0 to 1 year of work experience. The ideal candidate will be responsible for maintaining cleanliness and orderliness throughout the hotel's premises and ensuring an exceptional guest experience through their attention to detail and superior customer service skills. Qualifications and Skills<ul><li>Cleaning (Mandatory skill): Proficiency in cleaning various surfaces and ensuring all rooms and public areas are kept in pristine condition.</li><li>Attention to Detail (Mandatory skill): High level of accuracy and attention to detail to ensure the highest standards of cleanliness and order.</li><li>Customer Service (Mandatory skill): Ability to interact with guests professionally, addressing their needs and ensuring a positive experience.</li><li>Time Management: Effectively manage and prioritize tasks to meet deadlines and maintain efficiency.</li><li>Organization: Strong organizational skills to ensure that cleaning supplies and materials are well-stocked and rooms are prepared in a timely manner.</li><li>Physical Stamina: Ability to perform physically demanding tasks such as lifting, bending, and standing for extended periods.</li><li>Teamwork: Proven ability to work collaboratively with other team members to achieve common goals.</li></ul> Roles and Responsibilities<ul><li>Maintain cleanliness, hygiene, and organization of rooms and public areas within the hotel premises.</li><li>Replace linens, towels, and other room amenities as required.</li><li>Address guest requests promptly and ensure their satisfaction.</li><li>Follow all safety and sanitation policies to ensure a safe work area.</li><li>Replenish supply levels in storage rooms, housekeeping carts, and toiletries in guest rooms.</li><li>Report any maintenance issues or safety hazards to the appropriate department.</li><li>Assist with special event preparation and break-down as needed.</li><li>Collaborate with other departments to ensure a seamless guest experience.</li></ul>

Company OverviewMosaic Hotels (A unit of Shipra Hotels Ltd.) is part of the Shipra Group, a leading real estate development company in India. Established in the late 80's, the Shipra Group has a diverse portfolio that includes Integrated Townships, Malls, Multiplexes, Hotels, and IT/Business parks. With a turnover exceeding US$ 38 Million and net-worth of US$ 73 Million, the group has successfully transferred ownership of over 8,200 residential units. Mosaic Hotels employs 201-500 individuals and belongs to the hospitality industry. More information at <a href="http://shipraworld.com/" rel="noopener noreferrer" target="_blank">http://shipraworld.com/</a>. Job OverviewWe are seeking a Guest Relations Executive for our location in Mussoorie. This is a full-time role ideal for someone with experience in the hospitality industry. The Guest Relations Executive will be responsible for ensuring high-quality customer service and maintaining excellent guest relations. Qualifications and Skills<ul><li>Exceptional communication skills (Mandatory skill)</li><li>Strong interpersonal skills (Mandatory skill)</li><li>In-depth knowledge of the hospitality industry (Mandatory skill)</li><li>Proven customer service experience and ability to manage complex guest interactions</li><li>Effective problem-solving skills to address any guest issues promptly and effectively</li><li>Keen attention to detail ensuring no aspect of guest care is overlooked</li><li>Strong time management abilities to prioritize tasks and manage workload efficiently</li><li>Conflict resolution skills to handle disputes and ensure customer satisfaction</li></ul> Roles and Responsibilities<ul><li>Welcome guests upon arrival and ensure a pleasant check-in process</li><li>Maintain up-to-date knowledge of hotel information and local services to provide accurate information to guests</li><li>Handle guest complaints and issues with a proactive approach to ensure guest satisfaction</li><li>Coordinate with various departments to ensure all guest needs are met promptly</li><li>Assist in planning and arranging personalized experiences for guests</li><li>Track guest preferences and build positive guest relationships to encourage repeat stays</li><li>Monitor guest feedback and suggest improvements to enhance service quality</li><li>Oversee daily operations of the guest relations functions and maintain high service standards</li></ul>