Morena Technologies is one of the leading providers of IT-enabled services, spearheading its way into the world of technology. Incorporated in 2015 and headquartered at New Delhi, Morena has 100+ employees and 10,000+ Square feet R&D facility, working 24x7x365. It also has representative offices in USA, Australia and New Zealand. It was set up with a futuristic and clear vision of providing solutions that enable customers to experience an environment of hassle free technology. Morena Technologies has a strong customer base in USA, Canada, UK, Ireland, New Zealand & Australia. At Morena technologies, our expertise lies in delivering client-specific solutions, catering to various needs of different sectors. Our organization is always evolving and keeping pace with the technological advancements through our think wizards in India. This helps us give our clients the taste of the best technology.

TEAM LEADER(WOMEN)Role Overview:Mōrena TechnologiesWe're seeking an experienced and motivated female Team Leader to oversee our reservation rent a car process. The ideal candidate should have a strong background in team management, exceptional email communication skills, and expertise in generating and analyzing reports. The candidate will be responsible for training, developing, and leading a team of 20-25 associates to ensure efficient and effective process execution. We're Looking For:Experienced female Team Leaders who has minimum 1 year proven experience in a Team Leading within the BPO industry. (Preferably from travel industry) • Strong leadership and team management abilities, with a knack for inspiring and guiding teams.Exceptional communication and interpersonal skills to foster collaboration and drive results.Strong decision-making and problem-solving skills to tackle challenges head-on.Capability to work independently as well as seamlessly within a team.We're looking for someone who can join us immediately.6 days working, with flexibility to work in rotational shifts and week-offs. Connect to:<a href="mailto:vinita@morenatechnologies.com" rel="noopener noreferrer" target="_blank">vinita@morenatechnologies.com</a>+91 9811518205

Job Title: Customer Support Associate (Immediate)Hiring for client: Morena Location: Job Location A-28, Block A, Sector 57, Noida, Uttar Pradesh 201301Experience: 0-1 yearsEducation: Educational: At least 12th Pass Morena is looking for a highly motivated and Customer Support Associate Call Center Representative to join our team. The ideal candidate will have excellent communication skills and be able to work independently and as part of a team. The Call Center Representative will be responsible for providing excellent customer service to Mediassist customers via phone, email, and chat. Mediassist Careers Responsibilities <ul><li>Provides customer support by phone, email escalates more technical product-related issues to proper Product Support department. </li><li>Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. </li><li>Meets standards of job, such as quality standards, adherence to Schedule and average handle time.</li><li> Identifying, escalating priority issues and reporting to the management as needed. </li><li> Following up complicated customer calls where required. </li><li>Completing call notes and call reports as necessary and updating them in the CRM.</li><li>Obtaining and evaluating all relevant data to handle complaints and inquiries. </li><li>Documenting details of comments, inquiries, complaints, and actions taken.  Managing administration, communicating and coordinating with internal / external departments. </li><li>Other duties as assigned. </li></ul> Skills and Specifications <ul><li>Excellent communication skills verbal and written.</li><li>Strong customer service skills </li><li>Ability to work independently and as part of a team. </li><li>Ability to work under pressure. </li><li>Ability to maintain customer confidentiality</li></ul> Requirements <ul><li>No. of open positions: 50 </li><li>Educational: At least 12th Pass </li><li>Salary Bar: 14,000 INR-16,500 INR CTC* </li><li>6 days working, 1 WeekOff. </li><li> RotationalShifts (24*7) </li><li> Probation period :6 Months </li><li>Statutory deductions applicable on salary. </li></ul><h3> </h3><h3> </h3><h3> </h3>Send your latest CV/Resume to:- ✉ vinita@morenatechnologies.com ✆ 9811518205

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