Capinex Money Mark is one of the country’s fastest growing financial distribution platform, using technology and analytics tools to analyze and process customer loan applications and allow customers to deposit money into their accounts within 48 hours with minimal documentation.


Company OverviewCapinex Money Mark is one of the country’s fastest growing financial distribution platforms, using technology and analytics tools to analyze and process customer loan applications and allow customers to deposit money into their accounts within 48 hours with minimal documentation. Capinex Moneymark Finance Pvt Ltd, headquartered in Bangalore, has a team of 11-50 employees and operates in the Financial Services industry. More information about the company can be found at <a href="https://www.moneymark.in/" rel="noopener noreferrer" target="_blank">https://www.moneymark.in/</a>. Job OverviewWe are seeking enthusiastic female Tele Callers to join our vibrant team in Bangalore. This is a full-time entry-level position suitable for freshers with 0 to 1 years of work experience. The role involves engaging with customers over the phone to provide information about our financial services, assist with loan applications, and ensure a positive customer experience. Qualifications and Skills<ul><li>Excellent communication skills (Mandatory skill)</li><li>Customer service orientation with a focus on building relationships and understanding customer needs</li><li>Ability to handle objections and provide relevant solutions to customers</li><li>Active listening skills to accurately understand and address customer inquiries</li><li>Time management skills to efficiently handle multiple calls and tasks</li><li>Empathy to understand and relate to the customer's situation and provide reassurance</li><li>Problem-solving skills to effectively address and resolve customer issues</li></ul> Roles and Responsibilities<ul><li>Make outbound calls to prospective customers and introduce them to Capinex Moneymark's financial services</li><li>Assist customers with the loan application process and provide necessary information</li><li>Identify customer needs and offer appropriate financial solutions</li><li>Maintain accurate records of customer interactions and transactions</li><li>Handle customer objections and resolve any issues or concerns</li><li>Follow up with customers to ensure satisfaction and provide additional support if needed</li><li>Meet or exceed established targets and performance metrics</li><li>Collaborate with team members and other departments to improve overall customer experience</li></ul>

Company OverviewCapinex Moneymark Finance Pvt Ltd is one of the country’s fastest growing financial distribution platforms, utilizing technology and analytics tools to process customer loan applications efficiently. The company ensures that customers can deposit money into their accounts within 48 hours with minimal documentation. Headquartered in Bangalore, Capinex Moneymark Finance Pvt Ltd operates within the Financial Services industry, employing a team of dedicated professionals committed to excellence. More information can be found at <a href="https://www.moneymark.in/" rel="noopener noreferrer" target="_blank">https://www.moneymark.in/</a>. Job OverviewWe are seeking a motivated Customer Support Executive to join our team in Bangalore Urban. This is a full-time position suitable for freshers with 0 to 1 year of work experience. The selected candidate will be responsible for providing exceptional customer service and support, addressing client inquiries, and ensuring customer satisfaction within the fast-paced financial services environment at Capinex Moneymark Finance Pvt Ltd. Qualifications and Skills<ul><li>Strong problem-solving skills to efficiently address customer queries and issues.</li><li>Proven ability to provide excellent customer service, ensuring customer needs are met promptly and effectively.</li><li>Basic understanding of financial services to assist customers with relevant information.</li><li>Excellent communication skills to interact with customers and internal teams eloquently.</li><li>Experience in lead generation and customer relationship management.</li><li>Ability to handle customer support inquiries with professionalism and patience.</li><li>Proficiency in using technology and analytics tools for effective customer support operations.</li><li>Strong organizational skills with the ability to multitask in a dynamic work environment.</li></ul> Roles and Responsibilities<ul><li>Provide prompt and professional customer support through various communication channels including phone, email, and chat.</li><li>Address and resolve customer inquiries and issues efficiently and courteously.</li><li>Assist customers with loan application processes and provide accurate information regarding documentation requirements.</li><li>Generate and manage leads by following up with potential customers and converting inquiries into successful transactions.</li><li>Maintain detailed records of customer interactions and transactions for future reference.</li><li>Collaborate with internal teams to ensure seamless customer support and service delivery.</li><li>Stay updated with the latest financial products and services offered by the company to provide accurate information to customers.</li><li>Contribute to process improvements and suggest innovative solutions to enhance customer support operations.</li></ul>