
Online Platform Activation - Assistant Manager

Online Platform Activation - Assistant Manager25
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About the Job
Skills
One of the Largest Broking Houses in India is hiring - Client Activation - Assistant Manager
Reporting to: Executive Vice President
Support Region teams / BP to increase the adoption of Online Platform (Mobile App / Web)
Manage the activities through SPOC / digital communication, Training & Support
Co-ordinations with SPOCs and monitoring their performance in terms of online user activation & contribution.
Training arranged across all India Branches/BP Team through Zoom & Concall (Dealer, BM & RM)
Monitoring QRC report / Guidance Call, and according to plan training and guidance to SPOCs. Try to reduce query/issues
Route cause analysis of repeated query /issues received at the online support desk and providing permanent solutions for the same
Regular Competitor's Feature analysis
Provide various reports to Spoc’s that will help improve the online platform usage/
Provide Mobile app feedback /Suggestions received from various verticals
About the company
Industry
Consulting Services
Company Size
10 -15 Employees
Headquarter
Mumbai
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