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Online Platform Activation - Assistant Manager

Mumbai Suburban
Full-Time
Junior: 1 to 3 years
5L - 7L (Per Year)
Posted on Aug 22 2023

Not Accepting Applications

About the Job

Skills

activation
online
training
support
branch
Analysis

One of the Largest Broking Houses in India is hiring - Client Activation - Assistant Manager


Reporting to: Executive Vice President


 Support Region teams / BP to increase the adoption of Online Platform (Mobile App / Web)

 Manage the activities through SPOC / digital communication, Training & Support

 Co-ordinations with SPOCs and monitoring their performance in terms of online user activation & contribution.

 Training arranged across all India Branches/BP Team through Zoom & Concall (Dealer, BM & RM)

 Monitoring QRC report / Guidance Call, and according to plan training and guidance to SPOCs. Try to reduce query/issues

 Route cause analysis of repeated query /issues received at the online support desk and providing permanent solutions for the same

 Regular Competitor's Feature analysis

 Provide various reports to Spoc’s that will help improve the online platform usage/

Provide Mobile app feedback /Suggestions received from various verticals

About the company

Moneylicious Investments and Consulting Services Private Limited is a Corporate Consulting Services Firm facilitating recruitments for Financial Services, IT, Fintechs, and Startups.

Industry

Consulting Services

Company Size

10 -15 Employees

Headquarter

Mumbai

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