Receptionist

Company Overview

Mrudul.in is a distinguished leader in the hearing healthcare sector, dedicated to providing advanced hearing solutions for over 35 years. As an ISO 9001:2015 certified company with headquarters in Mumbai and a significant presence across Western India, our team of 2-10 professionals is committed to a customer-first philosophy. We strive to improve lives by offering state-of-the-art hearing aid technology and unparalleled service. Discover more about our mission at our website, www.mrudul.in.

Job Overview

We are looking for a friendly and organized Receptionist to join our team at our Mumbai clinic. This is a full-time, junior-level position for a candidate with 1 to 3 years of relevant experience. The ideal individual will be the first point of contact for our clients, managing the front desk with a welcoming demeanor, providing exceptional customer service, and ensuring the seamless coordination of appointments.

Qualifications and Skills

• Exceptional customer service skills with a compassionate and professional approach to interacting with clients and visitors. (Mandatory skill)
• Excellent telephone etiquette for handling inquiries and directing calls with clarity and patience. (Mandatory skill)
• Proficiency in appointment coordination to manage patient schedules and consultations effectively. (Mandatory skill)
• Demonstrated ability in accurate and efficient data entry, particularly for maintaining client records.
• Experience in front desk operations, creating an organized and welcoming clinic environment.
• Strong scheduling abilities to support the daily administrative functions of the clinic.
• Effective calendar management skills to coordinate appointments and meetings for our audiologists and staff.
• Expertise in visitor management to ensure a comfortable and positive experience for all clients and their families.

Roles and Responsibilities

• Manage the reception area, warmly greeting all clients and visitors and ensuring they have a positive and comfortable experience from the moment they arrive.
• Answer all incoming phone calls, address inquiries about our products and services, and route calls to the appropriate staff members.
• Coordinate and schedule client appointments and follow-up visits, meticulously maintaining the appointment calendar.
• Perform essential data entry tasks, ensuring the accuracy and confidentiality of all client information and records.
• Oversee all front desk operations to maintain a professional, clean, and welcoming environment for everyone.
• Assist in managing the daily schedules for our clinical staff, optimizing appointment flow and meeting arrangements.
• Support visitor management by ensuring all individuals are attended to promptly and their needs are met efficiently.
• Contribute to the overall smooth functioning of the clinic by assisting with daily administrative tasks.