E-commerce Support Executive

282

Applications

Indore
Full-Time
Fresher (0 to 1 years)
1L - 2L (Per Year)
Posted on Nov 21 2022

About the Job

Skills

Customer Service
Microsoft Excel
fluent english

Shifts Available: Night (Males Preferred)

Package: 1.5LPA – 2.4LPA

Work-from-Office opportunity


Roles & Responsibilities:

- Handling the entire inventory, catalogue, accounts for International clients and brand filtering their accounts on various E-Commerce platforms.

- Proactively addressing all the areas of concern for the management and acting as a communication point between the support team and all the E-Commerce portals.

- Ensuring great customer experience on all the product listings on all the current online platforms.

- Properly understanding the client’s entire business and solving all the related queries on mails, chat or phone.

- Diligently providing daily and weekly sales activity report to the managers.

- Conducting research and analysing ways for keyword expansion, keyword research for the online products.

- Maintaining product listings on Amazon, Walmart, Etsy, eBay, etc.

- Managing reputed E-commerce sellers/vendors of USA, UK and European region.

- Liaising with the customer support team on order-related queries and providing quick responses on the same to the clients.

- Managing seller and buyer grievances on various E-Commerce portals.

Eligibility Criteria:

- The candidate must have pursued/ be pursuing BBA/MBA/PGDM/BCA/BE/MCA/MBDA or any other relevant qualification.

- Experience: 0-1 years/ Freshers with dynamic personality.

- He/she should possess sound knowledge of MS Word, MS Excel and E-mail correspondence.

- Fluency in English communication would be considered a major plus point.

- Strong interpersonal, analytical and result-oriented skills would be looked upon.

About the company

MMF Infotech is a rare platform where Talent meets Technology to deliver highly competitive solutions and services to small to mid-size businesses. Our service areas are web design and development, mobile application development, digital marketing and range of back-office services. The company provides services to USA, UK, UAE, and other countries. The company is incorporated in the year 2011. MMF ...Show More

Company Size

201-500 Employees

Headquarter

Indore

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