Job Brief

We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.

Responsibilities

· Understand Trainer needs and develop plans to address them

· Identify key staff in client companies to cultivate profitable relationships

· Resolve Trainers complaints quickly and effectively

· Forward upselling and cross-selling opportunities to the sales team

· Promote high-quality sales, supply and customer service processes

· Aim to preserve and renew contracts

· Approach potential customers to establish relationships

· Gain solid knowledge of competitors Building positive relationships with customers

· Assisting with generating new business

· Identifying opportunities for greater profits

· Knowledge about invoices