Perform hands-on troubleshooting, service and repairs

· Provide high level technical support to external customers at their location

· Interface with cross functional work teams such as field applications, customer support/services, product management.

· Develop Service technical documentation

· Create and maintain service information in the company enterprise database

· Timely and professionally handle field service calls and issues arising from the field

service visits, triage with field applications scientists as appropriate

· Timely complete and submit all required paperwork

· Diagnosis and troubleshooting of repair jobs

· Order, install, and return hardware parts and manage repair parts cycle time

If any software related issue then update the issue in the software.

Job Type: Full-time

Salary: ₹14,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)