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Customer Care Executive

Junior: 1 to 3 years
50K - 4L (Per Year)
Posted on Mar 30 2023

About the Job


Customer Service
call centre
Customer Satisfaction
Customer Relationship Management (CRM)

Job Description:

  • Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.
  • Excellent Verbal Communication.
  • Provide Superior Customer Experience on calls and chat.
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times.
  • Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
  • Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
  • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  • Rotational shifts including night shifts 

Candidates who are comfortable for work from office

Location: Chandigarh

About the company

Microtek Brand is a technology innovator and a pioneer in the power back up industry in India, which has exemplified the brilliance by making reliable and latest technology incorporated products that are well accepted and appreciated by household consumers & industrial sector across the globe. Eight manufacturing plants, each specialized in different sphere of the industry has made it possibl ...Show More

Company Size

1,001-5,000 Employees



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