CRM Support Executive

11

Applications

Mumbai
Full-Time
Junior (1 to 3 years)
2L - 3L (Per Year)
Posted on May 31 2022

About the Job

Skills

CRM system support for B2B (Enterprise) and B2C (Retail) business segments, Helpdesk (Ticketing software) system support for B2B and B2C segments,

Data maintenance and migration support for bulk data transfer,

Configuration and Testing of various Broadband plans,

User support for periodic invoicing,

User support for Back end business transactions,

User support for Payment gateway integrations, KYC, mobile apps,

Manage End User authorizations for CRM and Helpdesk system,

End User Training (Prepare Training manuals and impart user training),

Manage various bulk SMS, emails to end customers, Testing of New system developments, Manage support in Third party system integrations, Prepare Compliance Reports (Monthly and Quarterly),

Prepare Commission Calculations of Partners (Monthly),

Prepare Billing of Retail Customers (Monthly),

Prepare Sales report of Retail Customers (Monthly),

Prepare Repeat complaint case data for feedback calling (Monthly),

Prepare of Business Dashboards and MIS (Daily, Weekly and Monthly)

About the company

Microscan is a premium service provider of all-fiber based high-performance networking solutions. We deliver the most reliable & extensive connectivity to our customers by deploying a state-of-art network infrastructure equipped with the latest technology and process innovation.Microscan was established by Sandeep Donde, a first-generation entrepreneur. In 1996, we started our journey in Mumbai as ...Show More

Industry

Internet

Company Size

501-1,000 Employees

Headquarter

Mumbai

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