Company Overview

Mickey Mouse is a prominent player in the Advertising Services industry, with its headquarters in Chennai. Comprising a dynamic team of 11-50 employees, the company is dedicated to providing exceptional advertising solutions to its clients. Visit us at mickeyymouse.com.

Job Overview

We are seeking a Junior Front Office Receptionist to join our team in Hyderabad on a full-time basis. The ideal candidate will possess a strong foundation in front desk operations, with a minimum of 1 year and a maximum of 3 years of relevant work experience. This position is a vital role within our organization, offering the opportunity to interact with clients and support daily office operations.

Qualifications and Skills

• Proven customer service experience with a friendly and approachable demeanor. (Mandatory skill)
• Proficiency in Microsoft Office Suite to manage correspondence and documentation effectively. (Mandatory skill)
• Experience in front desk operations including managing inquiries and directing visitors. (Mandatory skill)
• Ability to operate multiline phone systems efficiently to handle high-volume calls and messages.
• Familiarity with appointment scheduling software to streamline client bookings and meetings.
• Competency in data entry to maintain accurate records of client interactions and schedules.
• Knowledge of electronic health records (EHR) to manage confidential client information securely.
• Strong conflict resolution skills to handle client concerns and escalate issues appropriately.

Roles and Responsibilities

• Greet and assist clients and visitors, providing a warm and welcoming atmosphere at the front desk.
• Manage a multiline phone system, answering and forwarding calls accurately and efficiently.
• Coordinate and schedule appointments using appropriate software, ensuring smooth client flow.
• Maintain the reception area, ensuring it is tidy and presents a professional image.
• Handle data entry tasks, updating and maintaining electronic records and client details.
• Facilitate communication between clients and staff, providing accurate information as needed.
• Assist in resolving conflicts and client complaints with effective communication and escalating when required.
• Perform miscellaneous clerical duties as required, supporting the smooth operation of the office.