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Customer Service Representative

Junior (1 to 3 years)

About the Job


*Handling customer complaints and resolving issues that employees are not authorised to handle on their own

*Dealing with schedule changes, employee call-ins, and other staffing issues

*Filling in for absent employees as needed to ensure smooth operation of the business

*Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks

*Delegating tasks to employees

Keeping day-to-day activities organised

*Recruiting and interviewing new hires

*Leading training classes or providing one-on-one training to employees

*Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly

*Resolving disputes between employees

*Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment

*Motivating employees to perform well

*Maintaining a safe and clean work environment

*Training employees in proper safety procedures and providing training updates as needed

*Organising promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials

*Managing projects as assigned and organising teams to assist in these efforts

Skills and Qualifications:

Management Skills; Leadership; Motivational Skills; Strong Communication Skills; Multitasking; Customer Service; Problem Solving Skills; Creativity; Ability to Work Well Under Pressure; Performance Management; Ability to Foster Teamwork; Organisation; Ability to Educate Others; Basic Computer Skills; Attention to Detail


3+ year experience for relevant profile

5days working (mon - fri)

Job Location:- Indore work from office

(7:30 pm to 5:am)

Fluent English Communication is mandatory.

About the company

Met Connect Technology Indore has an office in Indore. Its a Mid Sized which is growing fast and always looking to hire talent into its current team of 10-50 employees. Follow this company and get updates when company adds info about Met Connect Technology Indore, its history, its product and services and what they actually do. They will be sharing news & info here and will be freely communicating ...Show More


Human Resources