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Call Center Manager

Executive (10+ years)
9L - 13L (Per Year)

About the Job


Job Description for Center Manager - Collection Telecalling

Role :Center Manager

Minimum Qualification : Graduate

Total Work Experience : 8 -15 Years

Relevant Work Experience : 5-10 Years

Business Vertical : Collections Telecalling

Product : SF , Lending & AF

Key Skills/JD:

  • Managing the process and productivity for the assigned center.
  • Managing a team of min 1 Collection Manager , 4 Team Manager with a team of 200+ telecallers.
  • Conduct risk based assessments on processes in order to better determine areas of focus for internal controls.
  • Developing, implementing and Monitoring Compliance.
  • Training & developing the team on processes and collection strategies.
  • Maintaining MIS and weekly trackers on the quality, process and training.
  • Dialer management .
  • Works in close co-ordination with the Collection manager's in delivering assigned Target.

Location - Mira Road

Job Type: Full-time

Salary: 10,00,000 - ₹ 12,00,000 per year

About the company

Melda HR Services is one of the leading HR Recruiting and Consultant Firm to provide you with the complete business solutions. Founded in early 2021 we are rapidly growing firm of professionals, committed to deliver high standard services to our clients having a team of professionals with vast experience in the field of recruitment process out sourcing with latest database of candidates in almost ...Show More

Company Size

2-10 Employees



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