Training and Hiring candidates for Cognizant

Job Details:

Designation: Process Executive 

CTC: 3.5 LPA

Job Location: Hyderabad

Training Duration: 17 Days 

Shift: Rotational 

Roles and Responsibilities:

• Response, diagnosis, resolution and tracking by phone, email, Chat (Highest %) and social media of customer support queries.
• Knowledge of Google’s Workspace/cloud product.
• Maintain response and resolution speed as defined by SLOs.
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Use existing knowledge base to provide a customer facing root cause assessment.
• Provide customer facing bug progress summary using available tools and platforms.
• Handle escalations raised by customers and partners.
• Handle consults from the lower tier to assist in case resolution.
• Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Interview Details:

Mode: Virtual(From client)

Level 1: HR Screening

Level 2: Versant

Level 3: HR Discussion

Eligibility Criteria:

• 2020, 2021 & 2022, 2023 batch of any degree.

• Consistent academic record of 50% in 10th, 12th, UG.

• Maximum of 2 years of gap in education and not beyond year experience candidates.

• Flexible to relocate to anywhere in India and work in any shift or domain.

• Strong written and verbal communication.

• Excellent problem-solving and analytical skills, combined with impeccable business judgment and industry knowledge

Selection Process:

  Step 1:Eligibility as per MNC’s specification

  Step 2:Virtual Test by Client

  Step 3:Training @Mazenet with LOI

  Step 4:Final Interview by MNC

  Step 5: Offer Letter and On-Boarding

To Know more about Train and Hire and Client, Please visit https://campus2cognizant.cognizant.com/Pages/PreLogin

To Know more about our Candidate’s Testimonial, Please Visit, www.mazenet.com/train-and-hire/google-ads-jobs

To Know more about Mazenet and Job opportunities, please visit, www.mazenet.com

About Mazenet:

Mazenet is a leading workforce development organization that constantly sets new benchmarks while delivering an industry-responsive skilled workforce through the Train and Hire Program.

Mazenet also encompasses all aspects involved in onboarding employees such as recruiting, hiring, orientation, training, and long-term integration. Our service delivery expands over many locations across the country and around the globe, with the agility and capacity to nurture the best interests of our candidates.

Thanks and regards

Ramya Kasirajan