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Process Executive

Gurgaon
Full-Time
Fresher: Less than 1 year
3L - 4L (Per Year)
Posted on Feb 27 2024

Not Accepting Applications

About the Job

Skills

Customer Service
Customer Satisfaction
Customer Support
excellent communication
Problem Solving
Sorting

Company Overview


Mazenet solution is an IT service company with a strong presence in the industry. With over 201-500 employees, Mazenet solution strives to deliver excellent services to its clients. Headquartered in Chennai, Mazenet solution provides a wide range of IT solutions to various businesses.


Job Overview


We are hiring a Process Executive for Mazenet solution, a leading IT service company with 201-500 employees. As a Process Executive, you will be responsible for handling customer service and support tasks. This is a full-time position located in Gurgaon, Haryana, India. We are looking for a Fresher with less than 1 year of experience.


Job Details:

Designation: Process Executive 

CTC: INR 3.5 LPA

Job Location: Gurgaon

Training Duration: 27 Days 

Shift: Rotational

 

Roles and Responsibilities:

  • Responsible for the end user's Google Ads accounts. 
  • Support End users on issues related to their accounts on Google Ads Billing, Policy, and other operational issues through all channels – Chat (Highest %), Email & Phone. 
  • Stay updated with Google Ads trends. 
  • Provide new strategies to the end user for hassle-free Google Ads promotions.


Interview Details:

Mode: Virtual(From client)


Level 1:Telephonic Interview

Level 2: Aptitude Test

Level 3: HR Discussion


Eligibility Criteria:

• 2020, 2021 & 2022, 2023 batch of any degree.

• Consistent academic record of 50% in 10th, 12th, UG.

• Maximum of 2 years of gap in education and not beyond year experience candidates.

• Flexible to relocate to anywhere in India and work in any shift or domain.

• Strong written and verbal communication.

• Knowledge of Google’s ad product.

• Excellent problem-solving and analytical skills, combined with impeccable business judgment and industry knowledge


Selection Process:

 

  Step 1:Eligibility as per MNC’s specification

  Step 2:Virtual Test by Client

  Step 3:Training @Mazenet with LOI

  Step 4:Final Interview by MNC

  Step 5: Offer Letter and On-Boarding




About the company

www.mazenet.com

Industry

IT service

Company Size

201-500 Employees

Headquarter

Chennai

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